Customer Service Officer
Customer Service Officer
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Job Description
Officer Customer Service
This opportunity is for Deakin Staff only
- Based at our Geelong Waurn Ponds Campus and Waterfront Campus
- Part Time and continuing
- HEW 5 $80199 $Superannuation (pro rata part time)
Why work with us
At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangementsto help manage your worklife balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in both online and on campus.
As a Customer Service Officer you will:
- Deliver effective and efficient outcomes and outputs against team and operational work plans utilising multiple clinical and data management software systems simultaneously
- Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment and welcoming environment for students and staff accessing services
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate ensuring relevant referrals to various Health and Wellbeing services as per existing guidelines
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
- Clarify expectations and respond promptly to client requests queries or complaints to ensure client needs are met to agreed standards and timelines and escalating to appropriate staff as required
To be successful youll have:
- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- Completion of a PostTrades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
- An equivalent combination of relevant experience and/or education/training
- Experience in MS Office products email applications and databases
- Experience in a customer service environment in a large organisation
Heres how to apply:
Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the Apply button.
For a confidential discussion regarding this role please contact Ellie Youssef (Manager Medical Services Practice) on
For a copy of the position description please see below:
Applications for this position close on Friday 2nd May 11.55pm.
Are You Ready
Deakin is a Victorian university with a global impact. We are an agile dynamic and innovative university committed to making a positive impact through our excellence in education research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive thriving culture will ensure that people choose to come and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
