Customer Success Lead - French Corporate Segment
Customer Success Lead - French Corporate Segment
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you driven by fostering clients relationships and unlocking new commercial avenues while also leading and mentoring a team Well if yes this role is tailored for you!
As a Customer Success Manager Lead for the French Corporate Segment you will be pivotal in our growth strategy within the French corporate market.
The core of your mission will focus on account development ensuring our clients not only adopt but also expand and upsell Wooclap ultimately enhancing our learning impact. Youll also lead the team dedicated to the French corporate market working together to achieve our mission and drive impact.
On the field 70
Ensure Customer Success & Retention
Serve as the primary contact for strategic corporate clients ensuring their successful adoption and use of our platform.
Implement methods and tools to facilitate the development of usage (e.g. short onboarding videos integrating interactive pedagogy into the corporate context).
Leverage existing users to scale inspiring use cases to other potential users.
Collaborate with the team to develop and implement best practices and strategies for maximizing client satisfaction and retention.
Analyze performance metrics identify trends and devise action plans to enhance client success.
Generate New Business Opportunities
Identify and analyze customer needs to tailor solutions that drive engagement and revenue growth.
Develop a clear strategy to create growth opportunities such as upsells and expansions within existing accounts.
Lead contract negotiations renewals and manage commercial responsibilities to maintain strong clients relationships.
Foster relationships with key stakeholders within accounts to understand their evolving needs and position Wooclap as a trusted partner.
Monitor industry trends and competitor activities to identify potential opportunities for expansion and differentiation.
With the team 20
Lead & Mentor the Customer Success Team
Be a goto mentor and lead: be present for your team by maintaining a consistent presence on the field and help address urgent clients concerns.
Ensure your team maintains a low churn rate and is capable of identifying and generate new opportunities through their close relationships with clients and market knowledge.
Set clear goals provide regular feedback and drive performance to exceed expectations.
Support the entire Customer Success team in their most significant upsell negotiations to drive revenue growth and secure strategic accounts.
Strategy andbusiness intelligence 10
Collaborate with the Head of CX to devise and execute targeted gotomarket strategies specific to the French corporate landscape.
Collaborate with sales marketing and product teams to create targeted campaigns and offerings that resonate with existing clients.
Identify and develop effective methodologies tailored for your CSM team operating in this market.
Package
Location Brussels
Fulltime position
Compensation commensurate with experience
8 Meal Vouchers (Pluxee)
100 Eco Vouchers (Pluxee)
Full medical insurance (Alan)
Hybrid Working Policy with Homeworking fees
MacBook Air and iPhone
Mobility Budget
Reimbursement of your Phone Subscription up to 50
10 days extras paid holidays
Employment Type
Full-Time
