Operations Manager Quality OPTIMA
Operations Manager Quality OPTIMA
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
OPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features devices and locales. Our primary focus lies in handling annotations for training measuring and improving Artificial Intelligence (AI) and Large Language Models (LLMs) enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an endtoend data solution for the LLM lifecycle leveraging cuttingedge technology alongside our operational excellence. By joining us you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
The Operations Manager will:
Own and drive operational and business goals/metrics for the team owned
Manage the team of Managers and ensure high service delivery and
Manage the organization structure and continuously look to align with scope of work skill requirement and budget
Own endtoend service delivery and planning which includes infrastructure staffing models resource hiring and optimizing utilization
Establish measurement reporting and delivery management processes for effective accomplishment of team goals
Establish & drive business communication and reviews with senior stakeholders
Set a high quality bar and continuously reinforce a culture of quality and innovation
Own the budgeting for the team
Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tooldevelopment projects to improve process efficiency quality and endcustomer impact
Set high hiring and performance bar and drive performance management strategy create mechanisms to measure and benchmark talent at various levels in the function identify top talent and create leadership pipeline for self and all levels in the team
A Bachelors Degree with 5 operations management experience with at least 3 years in managing people managers.
Experienced in managing large operations teams
Strong selfdriven leader with demonstrated ability to proactively drive manage and grow an operations team.
Excellent communication (written & oral) skills and detail oriented
Comfortable working in a fast paced ambiguous highly collaborative dynamic work environment
Proven ability to manage multiple competing priorities simultaneously
1. MBA from a premier management institute
2. Six Sigma green belt certified
4. Operations experience in eCommerce industry
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
The Operations Manager will:
Own and drive operational and business goals/metrics for the team owned
Manage the team of Managers and ensure high service delivery and
Manage the organization structure and continuously look to align with scope of work skill requirement and budget
Own endtoend service delivery and planning which includes infrastructure staffing models resource hiring and optimizing utilization
Establish measurement reporting and delivery management processes for effective accomplishment of team goals
Establish & drive business communication and reviews with senior stakeholders
Set a high quality bar and continuously reinforce a culture of quality and innovation
Own the budgeting for the team
Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tooldevelopment projects to improve process efficiency quality and endcustomer impact
Set high hiring and performance bar and drive performance management strategy create mechanisms to measure and benchmark talent at various levels in the function identify top talent and create leadership pipeline for self and all levels in the team
A Bachelors Degree with 5 operations management experience with at least 3 years in managing people managers.
Experienced in managing large operations teams
Strong selfdriven leader with demonstrated ability to proactively drive manage and grow an operations team.
Excellent communication (written & oral) skills and detail oriented
Comfortable working in a fast paced ambiguous highly collaborative dynamic work environment
Proven ability to manage multiple competing priorities simultaneously
1. MBA from a premier management institute
2. Six Sigma green belt certified
4. Operations experience in eCommerce industry
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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