Card Operations Analyst fmd at Solaris
Card Operations Analyst fmd at Solaris
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Job Description
Solaris is Europes leading embedded finance platform empowering the future of financial services. As a tech company we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs our partners can embed financial services quickly and compliantly into their own product offerings.
We love what we do and we love our team. We are 700 people from over 60 nationalities a unique blend of techies fintech enthusiasts bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.
About your future team
Transaction Banking Operations is the beating heart of Solaris. We manage a wide range of responsibilities and processes for the banking services we provide to our partners. Collaborating closely with Tech Product and Compliance teams as well as thirdparty providers our primary goal is to ensure smooth daily operations while delivering exceptional customer experiences and maintaining high service standards. Your primary contribution will be to support with daily credit card procedures with a particular focus on efficiently handling chargebacks.
Your Role
- Process chargebacks for both consumer and unauthorized disputes ensuring accurate and efficient resolution.
- Manage tickets and incidents promptly escalating to senior stakeholders when necessary.
- Collaborate with Fraud Prevention AFC (AntiFinancial Crime) and relevant teams to achieve team KPIs and objectives.
- Effectively handle customer escalations providing optimal and sustainable solutions.
Wed love to see
Depending on your level of experience your responsibilities and scope of role will range. We dont care much about fancy titles but rather about real personal and professional development as laid out in our learning framework. Lets figure together out how you can contribute to our team.
- At least 2 years of experience in a banking environment (Strongly preferable on the cardissuing side) with proven handson experience in processing chargebacks and managing dispute resolution workflows.
- Professional working proficiency in English Having German is plus.
- Good understanding and knowledge of card transactions card scheme operations and chargeback processes.
- Ability to identify fraud patterns in card transactions.
- Preference for those who have worked in European payment schemes Esp Visa and MasterCard. and PSD2 regulations.
- Strong analytical skills; experience with SQL is a plus.
- Excellent time management problemsolving decisionmaking and communication skills.
- Proactive approach to conflict resolution and escalation management.
Benefits
- Group Medical Coverage
- Personal Accidental policy
- Flexible Work hours
- Hybrid Work Model
- Ideal Absence Management Policy
While job ads usually paint an ideal picture of a candidate studies show that most applicants meet an average of 60 of the criteria. Unfortunately many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes but dont necessarily meet every single item in the job description please contact us anyway. Wed love to talk with you and find out if you might be a good fit for us.
At Solaris we are committed to nurturing an inclusive environment where all Solarians feel valued respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color ethnicity religion sex origin disability marital status citizenship or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation please let us on data processing:
Required Experience:
IC
Employment Type
Full Time
