Director of Operations Affinity Markets
Director of Operations Affinity Markets
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Job Description
The Director of Operations for Affinity Markets is accountable for running the Affinity markets New Business Policy Services and TPA operations and the modernization of existing processes. This role is critical in ensuring efficient processes optimizing performance and enabling growth. This role also plays a key leadership role within Affinity Operations driving towards the achievement of our High Performing Team objective and key results. The Director will collaborate with crossfunctional teams to enhance our service offerings and ensure exceptional delivery to our clients.
Position Responsibilities:
Develop and implement operational strategies that align with the companys goals and objectives for affinity markets.
Oversee daily operations ensuring efficiency quality and costeffectiveness; leveraging key data points to make datadriven decisions in leading the teams to operational excellence
Lead mentor and manage a team of operations professionals fostering a culture of high performance and continuous improvement.
Collaborate with product development sales marketing and customer service teams to ensure seamless integration and delivery of services.
Monitor industry trends and regulatory changes to ensure compliance and to identify opportunities for innovation and improvement.
Analyze operational metrics and KPIs to identify areas for improvement and implement solutions.
Manage budgets and financial plans ensuring costeffective operations while maintaining highquality service delivery.
Develop strong relationships with key stakeholders including clients vendors and partners to enhance collaboration and service delivery.
Lead initiatives to enhance customer experience and satisfaction within Affinity markets.
Drive process improvements and automation initiatives to increase operational efficiency.
Required Qualifications:
Minimum of 7 years of experience in operations management preferably within financial services.
Bachelors degree in Business Administration Operations Management or a related field; MBA considered an asset.
Preferred Qualifications:
Proven track record of leading and managing highperforming teams.
Strong strategic thinking and problemsolving skills.
Excellent communication leadership and interpersonal skills.
Ability to analyze complex data and develop actionable insights.
Experience with process improvement methodologies such as Lean or Six Sigma is a plus.
Strong understanding of regulatory requirements and industry best practices.
Ability to thrive in a fastpaced dynamic environment and manage multiple priorities.
Bilingualism (English and French) is an asset. If the successful candidate is in Qubec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$100950.00 CAD $181710.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Director
Employment Type
Full-Time
