Director of Food Beverage

JOB PURPOSE STATEMENT

Iconic 598room Hilton Sydney is located in the heart of Sydneys CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations we are home to glass Brasserie heritage listed Marble Bar and one of the largest Conferencing & Event spaces in Australia.

As Director Food and Beverage you will report directly to the General Manager and be responsible for overseeing and managing the operations in Conferencing & Event Operations Lobby Lounge Room Service glass Breakfast glass Brasserie Zeta Bar and Marble Bar. As a senior leader of Hilton Australasias flagship hotel you will be responsible for leading daily activities to ensure team members are well trained and managed excellent guest experiences provided and performance targets met.

RESPONSIBILITIES

Hotel Strategy and Management

• Lead from the front and with passion setting an example for your team and inspiring great performance
• Work in conjunction with the hotels Commercial team to maximise revenue potential and profitability of all F&B Outlets including C&E
• Maintain a high level of product hotel and local area knowledgeincluding up and coming industry trends
• Monitor and review costs for all outlets particularly payroll cost and beverage cost ensuring costs are within budget/forecast
• Coordinate regular communication meetings to ensure all Food & Beverage leaders are well informed of hotel activities and strategy
• Ensure that the appearance and condition of all outlets are consistently at their best. Monitor departments daily and ensure that housekeeping or engineering requirements are managed as timely and cost effectively as possible
• Monitor and complete returns for incentive programs in F&B Outlets ensuring that any incentives are achieving their intended aim of maximising profitability
• Oversee the development of exciting menus and costing
• Ensure all Food & Beverage team are fully trained and committed to upselling
• As needed liaise with Stewarding and F&B contractors to arrange outsourced staff negotiate rates and contracts as required
• Oversee monthly stock takes and inventory system management across F&B operations
• Manage relationships with suppliers in conjunction with the Purchasing Manager and inform the Supplier and Purchasing Manager of any substandard products
• Ensure information systems in F&B departments are being used to maximum efficiency within hotel operating guidelines. This includes point of sale systems and cash handling
• Collaborate effectively with above property leadership to implement Regionwide Food & Beverage promotions and activations
• Act as the point of contact for the restaurant consultant coordinating and managing day to day activities
• Alongside your F&B leaders Executive Chef and in collaboration with the hotels marketing team create and implement marketing activations to achieve budget forecast and agreed upon profit margins
• Coordinate the entertainment strategy of the outlets and manage relationships with key entertainment partners
• Ensure the hotels impact on Environmental Social Governance (ESG) is at the forefront of your mind when making decisions

Quality and Standards

• Take a handson approach to overseeing the F&B Operation ensuring all guests receive their requirements in a timely manner according to Hilton Brand Standards
• Ensure the operation is in line with hotel standards of the HACCP program (Hazard Analysis Critical Control Point)
• Ensure recording of required HACCAP tracking is performed as per standards maintaining the accuracy of recording procedures
• Initiate and conduct regular product knowledge sessions for all F&B team members with particular emphasis on upselling
• Be fully conversant with the hotel security emergency and evacuation procedures and ensuring all personnel are completely trained in such procedures and to regularly conduct regular emergency procedure checks
• Complete audits as required to ensure all legal requirements are met i.e. RSA audits licensing capacity restrictions etc.
• Work at all times within HR best practices and the Hilton values
• Adhere to and enforce policies and procedures for the F&B department
• Ensure a high level of clear and concise communication is maintained with the General Manager fellow leadership and all other hotel departments being receptive to other departments operational and accounting requirements

Guest Experience

• Ensure guest expectations are surpassed on every occasion and should we fall short of achieving this ensure that the guest has been contacted and a satisfactory outcome is reached
• Review analyse and communicate guest satisfaction and quality assurance results actively developing strategies and actions to improve and keep satisfaction scores above the benchmark
• Promote the Hilton Honors loyalty program ensuring particular emphasis on enrolment and the satisfaction of all members
• Assist and ensure the smooth and hasslefree running of various serving periods
• Ensure all inquiries and requests are handled in a polite and efficient manner
• Support the Commercial team with client visitsto the Food & Beverage outlets
• Create rapport with regular guests conferencing & events clients and PCOs
• Ensure a consistently high standard of presentation is maintained by all team membersin line with hotel policy

Team Culture

• Utilise the hotels recruitment system to recruit new team members following approved manning forecasts and budgets
• Welcome induct and train new team members as per Hiltons Brand Standardsensuring training records are kept updated and training completed within required timeframes
• Ensure team members are well managed by having clear and personalised objectives
• Review performance on a regular and consistent basis. Ensure pulse checks midyear and annual reviews take place during the required time frame and emphasize personal and skills development
• In conjunction with Human Resources create and implement retention and succession plans
• Deal effectively with instances of poor performance liaising with the hotels Human Resources department as necessary
• Ensure communication between the Food & Beverage departments and all other areas of the hotel is professional efficient and thorough
• Act as a mentor and coach providing guidance and recommendations to department leaders and managers
• Ensure regular communication meetings are held within all areas of Food & Beverage and that Hiltons priorities strategy vision and values are known throughout the department
• Create and implement action plans to respond to annual Team Member Survey feedback and improve Hilton Sydneys workplace
• Ensure that work schedules and rosters are written according to hotel needs and in compliance to the relevant industry award
• Effectively manage team member leave balances including annual leave & time in lieu owed
• Ensure that any overtime or irregularities are properly recorded and managed
• Oversee timekeeping and attendance system sign off at the end of each payroll period

EOE/AA/Disabled/Veterans

THE PERSON QUALIFICATIONS SKILLS AND EXPERIENCE

• Innovative dynamic and handson leader with a consistent and high level of attention to detail
• Passion for culinary and dining trends with view to ensure Hilton Sydney is the market leader
• Sound financial & commercial acumen with experience in drafting analysing and managing budgets and forecasts
• Excellent verbal and written communication skills
• Outstanding coach mentor and leader committed to personal development
• Excellent cost control and profit generating skills
• A demonstrated ability to conduct detailed analytics of revenue and propose strategies to address any concerns
• Exceptional stake holder management skills with the ability to manage multiple stakeholder expectations including General Managers Hilton leadership and owners
• Valid NSW Responsible Service of Alcohol Competency Card
• A degree in Hospitality Hotel Management or equivalent is advantageous
• Previous similar leadership experience in international hotel chains

WHAT WILL IT BE LIKE TO JOIN THE HILTON SYDNEY TEAM

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. Joining this awardwinning Great Place to Work culture means:

• A competitive compensation package including annual bonus plan complimentary gym Platinum Fitness First membership and onsite parking
• A monthly drycleaning allowance for your business wardrobe
• 110 discounted travel nights per year for you your friends or family to enjoy at any of our 8000 hotels located in 138 countries and territories around the world
• Food & Beverage discounts so you dont just stay when you travel but also enjoy dining experiences
• Flexibility so you can Thrive and make space for what matters most
• Working alongside an experienced and dynamic leadership team in our hallmark property this role provides an exceptional opportunity for growth and Hilton career progression