Operations Support Assistant

About the role and department

The After Sales department within BYD Europe oversees all aspects of Service & Maintenance for our full electric buses and trucks.

The Operations Support Team plays a critical role in optimizing internal workflows by enhancing data integrity streamlining platform integrations and driving continuous improvements to support seamless service and maintenance operations across Europe. Acting as the backbone of the department the team is responsible for project coordination process optimization administrative management and crossfunctional communication. By working closely with internal stakeholders service partners and customers the Operations Support Team drives efficiency and supports the continuous growth of BYDs aftersales network. The team thrives in a dynamic fastpaced environment where proactive problemsolving and operational excellence are key to success.

As an Operations assistant you will play a pivotal role in driving operational excellence by focusing on administrative tasks and managing entire projects from initiation to completion. Your responsibilities will center on ensuring seamless project maintaining efficient workflows and delivering an outstanding aftersales experience.

The After Sales department is based at the BYD Europe B.V. HQ in Schiedam (NL).

BYD is looking for an Operations Support Assistant to support the After Sales CV Operations Support Team.

Tasks & responsibilities

The Operations Support Assistant is responsible for:

• Taking ownership of complex projects coordinating across teams and stakeholders to deliver results on time and within scope.
• Managing and streamlining administrative tasks to ensure the smooth functioning of the After Sales department.
• Acting as the main point of contact for projectrelated queries and updates ensuring alignment and effective communication.
• Proactively identifying and addressing operational challenges to enhance overall department efficiency.
• Building and maintaining professional relationships with customers service providers and internal teams to optimize the aftersales operations.
• Developing and implementing process improvements to anticipate and address customer needs contributing to maximum customer satisfaction.
• Preparing and maintaining detailed project documentation reports and performance metrics.
• Other responsibilities assigned from line manager.

The ideal candidate:

• Proven experience in operations administration and project management preferably in an automotive or technical environment.
• Strong organizational skills with the ability to handle multiple projects and tasks simultaneously.
• Excellent communication and interpersonal skills to manage relationships across diverse teams and stakeholders.
• Proactive detailoriented mindset with a focus on delivering highquality results.
• Familiarity with electric vehicles service & maintenance processes or similar technical domains is a strong plus.
• Proficiency in Chinese (Mandarin) is preferred to facilitate communication with international teams and stakeholders.

Required Skills

• Project Management experience (from initiation to closure)
• Strong administrative and coordination capabilities
• Highlevel organizational and timemanagement skills
• Excellent written and verbal communication (English mandatory; Chinese preferred)
• Customer relationship management
• Process improvement and workflow optimization
• Problemsolving and proactive issue resolution
• Proficiency with MS Office Suite (Excel Word PowerPoint) and project management tools
• Attention to detail and accuracy in reporting and documentation
• Experience working in a technical automotive or electric vehicle environment (preferred)