People Operations Manager

The expected base salary for this role is $65000 per year

The People Operations Manager role serves as a key operational support function ensuring the smooth processing and management of essential HR and payroll activities.

This position plays a critical role in aligning operational activities with the broader People team and agency objectives driving efficiency and accuracy across various employee lifecycle processes.

Responsibilities

• Data Management: Maintain and manage accurate employee data within HR and payroll systems ensuring compliance with internal policies and legal requirements.
• Payroll Inputs & System Management: Process and validate payroll inputs coordinating with payroll providers and finance teams to ensure accurate and timely employee payments.
• Unemployment Claim Reviews: Review and respond to unemployment claims ensuring proper documentation and timely submission in collaboration with relevant stakeholders.
• Labor Wage Filings with PEO: Oversee labor wage filings in coordination with the PEO ensuring adherence to regional labor laws and regulatory requirements.
• Operations Queries & Ticketing: Act as the primary contact for operational queries and ticketing resolving employee and manager inquiries related to HR processes payroll and benefits. Escalation to HR Manager & HR Director where necessary.
• Benefit Administration: Manage employee benefits including enrollments terminations and issue resolution while liaising with benefits providers and internal stakeholders.
• Onboarding & Offboarding: Facilitate a smooth onboarding experience for new hires including documentation collection system setup and coordination with key stakeholders. Manage offboarding processes ensuring compliance with exit procedures and system deactivation.
• Freelance & Contractor Administration: Manage agreements terminations and issue resolution while liaising with internal stakeholders and finance.
• I9 Process & Compliance: Oversee I9 verification for new hires ensuring timely completion and compliance with federal requirements. Maintain accurate records and manage reverifications as needed.
• Midcycle Changes: Process and track midcycle changes including promotions salary adjustments job title changes and reporting line updates.
• Data Reporting & Compliance: Support reporting and compliance initiatives including audits employee changes and relations matters ensuring accuracy and alignment with legal and internal standards.
• Regional & CountrySpecific Requests: Address and execute ad hoc regional and countryspecific HR requests alongside HR Managers adapting to local regulatory and business needs as they arise.

Skills and Competencies

• Attention to Detail and Accuracy: Ensures precise data entry and payroll processing minimizing errors in employee records benefits administration and compliance reporting.
• Effective Communication and Responsiveness: Provides clear timely and professional communication to employees managers and external vendors ensuring smooth resolution of queries and seamless onboarding and offboarding experiences.
• HRIS and Payroll System Proficiency: Demonstrates strong technical ability in HR and payroll systems efficiently managing employee data processing payroll inputs and handling systemrelated troubleshooting.
• Compliance and Regulatory Knowledge: Maintains uptodate knowledge of employment laws wage filings benefits regulations and I9 compliance ensuring adherence to regional and federal requirements.
• ProblemSolving and DecisionMaking: Quickly assesses and resolves payroll discrepancies benefits issues and operational challenges applying a solutionsoriented approach to support employees and the business.
• Data Analysis and Reporting: Uses HR data to generate reports support audits and provide insights into workforce trends employee changes and compliance requirements.
• Process Improvement and Adaptability: Continuously evaluates and refines HR processes identifying opportunities to enhance efficiency improve accuracy and adapt to evolving business and regulatory needs.
• Collaboration and CrossFunctional Coordination: Works effectively with payroll finance benefits providers and HR teams to ensure smooth operations aligning efforts with broader company objectives.
• Confidentiality and Integrity: Handles sensitive employee information with the utmost discretion maintaining compliance with data privacy policies and ethical HR practices.

Qualifications :

• 3 years of experience in People Operations HRIS administration or HR shared services roles with increasing levels of responsibility
• Handson experience with ADP WorkforceNow or a similar platform required; including employee data management benefits administration payroll input processing and reporting
• Experience using Sage (e.g. Sage HRMS or Sage Intacct) for data reporting accounting interface or benefits reconciliation preferred
• Proficient in generating reports conducting audits and performing data analysis using tools within ADP and Sage as well as Excel (pivot tables vlookup etc.
• Familiarity with PEO environments preferably ADP TotalSource and understanding of associated labor filings unemployment claims and benefits coordination
• Strong knowledge of HR compliance and employment regulations including FLSA I9 ACA and wage & hour laws
• Experience managing or supporting HRIS integrations with thirdparty systems (e.g. ATS payroll finance platforms) is a plus
• Exceptional organizational skills and attention to detail with a proven ability to manage multiple priorities and deadlines in a fastpaced environment
• Ability to collaborate crossfunctionally and influence stakeholders across People Payroll Finance and Legal functions

Additional Information :

Join Jellyfish and experience a workplace where we prioritize your growth celebrate your contributions and empower you to tailor your work environment to suit your needs.

Reward: Youll receive a loyalty salary increase on your Jellyfish anniversary in addition to our companywide annual bonus and 401k retirement plan.

Healthcare plans: Have peace of mind with our healthcare vision and dental insurance plus short and longterm disability and life cover.

Custom Work Environment: Work remotely for up to 60 of your days and shape your day between 8am. and 6:30pm with flexible working hours.

Growth Your Way: Grow your career with one paid day each month for selfdevelopment and access to LinkedIn Learning with unlimited online courses.

Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish or if you suspect any fraudulent activity please report it to .

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