Team Leader Care Coordinators Medical Records
Team Leader Care Coordinators Medical Records
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Job Description
We are seeking a Team Leader to lead our Care Coordinators & Medical Records teams based in Sydney Australia. The role will support Care Coordinators in Sydney and across other network clinic locations for a period of 12 months maternity leave cover.
The Care Coordinator & Medical records teams play a crucial role in managing the nonclinical aspects of patient care ensuring a seamless and supportive experience throughout their healthcare journey.
In the role of team leader you will be expected to manage the daytoday organization of the teams duties would include
Key Responsibilities
- Communication: Facilitate effective communication within the team and with other departments ensuring information is shared accurately and timely.
- Issue Resolution: Resolve patient issues and complaints promptly and effectively.
- Team Support: Assist team members with the delivery of their daytoday work if required covering leave when needed and supporting junior members of the team.
- Problem Solving: Address and resolve any issues or conflicts that arise within the team promoting a positive and productive work environment.
- Internal Collaboration: Address queries from other Genea departments managers doctors and PAs. Liaise with other departments or staff members to help patients understand the entire process.
- Reporting: Prepare and present regular reports on team performance project progress and any other relevant metrics to senior management.
- Resource Management: Allocate and manage resources effectively to ensure the team has the necessary tools and support to achieve their objectives.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance team efficiency and effectiveness.
- Compliance and Standards: Ensure the team adheres to company policies procedures and industry standards.
Qualifications :
- Exceptional customer service skills with a strong focus on patient satisfaction
- Excellent organizational and time management abilities
- Strong communication skills both verbal and written
- Proficiency in using computer systems and willingness to learn new technologies
- Ability to work collaboratively in a team environment
- Detailoriented with a high level of accuracy in documentation and recordkeeping
- Flexibility to adapt to changing priorities and handle multiple tasks efficiently
- Problemsolving skills and the ability to make decisions independently
- Empathetic approach to patient care and support
- Experience in healthcare administration or care coordination (preferred)
- Knowledge of healthcare systems and terminology (preferred)
- Relevant education in healthcare social services or related field (preferred)
- Previous Management or Team Leadership Experience (preferred)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
