Helpdesk Support
Helpdesk Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide single point of contact in supporting and escalation of all incidents and requests to regional IT stakeholders and vendors
- Provide daytoday service level management and dispatch coordination validate & analyze root cause issues to ensure all cases are managed owned and resolved within the SLA time frame
- Ensure that all escalation process is adhered to appropriate parties are notified and involved and all escalations are logged tracked and managed
- Level 1.0 Application Support for Manufacturing Quality HR ERP & IT systems
- Level 1.5 Application Support for OTA & CAMSTAR system
- Alert monitoring for Servers Databases Applications Backups and Networks
- Deployment of manual patches software upgrades etc.
- Vendor/ Supplier management for part handover replacement and faulty repair
- Access Management
Qualifications :
- Candidate must possess at least Certificate /Diploma (Computer/Telecommunication) or equivalent
- Ability to speak/read/write Mandarin is essential (Support China Region)
- 3 or 4 days work weekly on rotating basis(6.30am to 6.30pm 6.30pm to 6.30am
- Able to work in a team and collaborate with other teams as and when needed
- Basic understanding of IT software installation hardware troubleshooting printer setup and network configuration
- Actively willing to learn hardworking disciplined and responsible
- Able to multitask and remain calm under tight schedules
- Familiar with manufacturing industries or 1 year IT helpdesk practical experience would be added advantage
Additional Information :
- Salary Range: RM2200 to RM3000
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
