Revenue Operations Analyst
Revenue Operations Analyst
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Job Description
The Opportunity
We at Flywire are seeking a Revenue Operations Analyst who will be responsible for driving the effectiveness and efficiency of our Sales and Customer Success Teams. You will work within the Revenue Operations team and work closely with all CS teams to define and implement customer success objectives strategies tactics and processes.
Challenges Youll Tackle :
- Develop tracking and reporting for churn adoption onboarding projects risk and other KPIs.
- Track leading indicators of risk renewal and upsell
- Coordinate crossfunctional processes within Customer Success (Relationship Onboarding Support teams) and across the company (Product Engineering Marketing and Sales) that help meet renewal & adoption goals identify upsell targets and deliver on customers needs
- Gather requirements from department leadership teams and design scalable solutions to meet those requirements
- Design and automate processes within Customer Success Software (ChurnZero) and Salesforce to increase efficiency of customer outreach onboarding processes and data tracking
- CSM enablement including providing materials and data that help CSMs work more effectively
- Review report on and maintain CRM data that can provide actionable reports to internal teams
- Create and maintain documentation for processes
Senior Responsibilities
- Sales enablement including providing usage and onboarding data to Sales team members to help them work more effectively. Will administer future sales enablement tools.
- Manage an inbound queue of requests and questions from end users
- Own all customer adoption journey mapping
- Analyze usage data from CS platform to provide actionable data to Sales and CS teams and recommend actions for management based on this data.
- Determine data that would be useful to end users and implement methods to push intelligent and timely data instead of requiring users to pull providing for streamlined usability and enhanced speed of action from the sales team
- Provide tier two/three level support to end ChurnZero users
- Maintain biweekly cadence with department heads or representatives to provide cross department resources to various teams
Qualifications :
Heres What Were Looking For:
- 5 years of experience in sales operations CS / customer success operations revenue operations system operations business support systems and/or marketing automation
- Experience working in SaaS industry
- Experience with Salesforce
- Administration experience with customer success software preferably ChurnZero
- Ability to break down ambiguous problems into concrete manageable components and think through optimal solutions
- Enjoys getting their hands dirty by digging into complex operations
- Takes high degree of ownership over their work
- Clear communicator with professional presence
- Strong listening skills; open to input from other team members and departments
- Ability to lead through influence
- Ability to project manage multitask meet deadlines and prioritize projects
- Selfmotivated and selflearner with the ability to work under minimal supervision
- Passion for designing processes that scale
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your goto person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
