This is a remote position.
telecaller job generally involves making outbound and inbound calls to interact with customers providing information and generating leads or sales. They may also handle customer inquiries resolve complaints and maintain accurate records of interactions.
Key Responsibilities:
Outbound Calling: Proactively contacting potential customers to promote products or services.
Inbound Calling: Answering customer inquiries concerns and complaints.
Lead Generation: Identifying and qualifying potential customers who may be interested in the companys offerings.
Sales: Persuading customers to make purchases or schedule appointments.
Customer Service: Addressing customer needs providing solutions and ensuring customer satisfaction.
Documentation: Maintaining accurate records of customer interactions in a CRM system.
Following Scripts: Adhering to communication scripts and guidelines to ensure consistency and professionalism.
Sales Goals: Meeting individual and team sales targets by effectively promoting products or services.
Product Knowledge: Understanding the features benefits and pricing of the companys products or services.
Relationship Building: Developing and maintaining positive working relationships with clients.
Data Management: Updating customer information and tracking progress in CRM systems.
Market Research: Staying informed about market trends competitor activities and customer preferences.
Qualifications:
Excellent verbal and written communication skills.
Good interpersonal skills and customer handling skills.
Ability to handle pressure and work independently.
Basic computer skills and knowledge of CRM systems.
High school diploma or equivalent.
Previous experience in sales customer service or telemarketing is an advantage.
Ability to learn quickly and adapt to new situations.
Strong listening skills and ability to understand customer needs.
Work from home Married Telecaller
