Sr Sales Operations Manager
Sr Sales Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The scope of the Sr. Manager of Sales Operations role encompasses leading and optimizing the companys billing processes particularly for ValueAdded Services (VAS). This includes mastering billing systems addressing and resolving billing issues through root cause analysis and developing longterm solutions to prevent discrepancies. The role involves continuous monitoring and improvement of billing workflows within MS Dynamics utilizing data analytics to track performance metrics and generate insights. The Sr. Manager will collaborate closely with finance and IT teams to ensure seamless integration and alignment and will engage with senior management and key stakeholders to communicate updates and resolutions. Additionally the role includes developing and maintaining comprehensive documentation of billing processes issues and resolutions.
Essential Functions
Billing Issues and Resolution:
- Conduct research and provide feedback on billing systems understanding the complexities of our processes.
- Address and resolve billing issues across ValueAdded Services (VAS) with a focus on accuracy and operational efficiency.
- Engage with key stakeholders including presenting and discussing billing issues with senior management.
- Learn and master our billing systems to effectively troubleshoot and resolve issues.
- Conduct thorough root cause analysis to identify the underlying causes of billing issues and develop effective solutions.
- Obsess over billing issues ensuring that no detail is overlooked in the pursuit of accuracy and efficiency.
- Prepare and present decks in large group settings to effectively communicate billing issues and provide updates on causes and root causes.
- Introduce improvements to efficient workflows within the MS Dynamics environment to eliminate billing issues.
- Continuously monitor billing processes to identify recurring issues and develop longterm solutions to prevent future discrepancies.
- Collaborate with the finance and IT teams to ensure seamless integration and alignment between billing systems and financial reporting.
- Develop and maintain comprehensive documentation of billing processes issues and resolutions to support knowledge sharing and process consistency.
- Utilize data analytics tools to track billing performance metrics and generate actionable insights for process optimization.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
8 or more years of relevant work experience with a Bachelors Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Preferred Qualifications:
MBA or advanced degree is a plus.
Minimum of 710 years of experience in billing sales operations or finance with at least 5 years in a managerial role.
Proficiency in MS Dynamics and strong understanding of Sales Operations processes.
Strong analytical skills with experience using data analytics tools to track performance metrics and generate insights.
Demonstrated ability to troubleshoot complex billing issues and develop effective longterm solutions.
Excellent communication skills with experience presenting to and engaging with senior management and large groups.
Proven ability to collaborate with crossfunctional teams including finance and IT to ensure seamless integration and alignment.
Demonstrated leadership skills with the ability to drive initiatives and foster a culture of billing accuracy and efficiency.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142200.00 to 206350.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
