Sales Development Coordinator - ELITE Dental Alliance
Sales Development Coordinator - ELITE Dental Alliance
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Job Description
Job description
Summary/Objective
Reporting to Vice President of Member Engagement the Sales Development Coordinator is responsible for managing all incoming leads scheduling demos onboardings member reviews and the member advocate support inbox. The role includes responding to web chats and completing collections calls. This individual will also assist with lead followups from events vendor campaigns and promotions and engage in various strategic initiatives to drive ELITEs growth and member satisfaction.
Essential Functions
Lead Management and Qualification: This encompasses handling incoming leads prioritizing them providing information and scheduling demos.
Member Support and Communication: This focuses on managing web chat multichannel communication addressing member inquiries and providing assistance with redemptions rebates and payments.
Sales and Onboarding Support: This includes scheduling meetings supporting the onboarding process for new members and contributing to sales enablement.
Data Analysis and Process Improvement: This covers interpreting sales data contributing to member journey mapping researching competitors and proposing process improvements.
CRM and Administrative Management: This centers around managing the CRM system (HubSpot) ensuring data accuracy and managing the member advocate inbox.
Responsibilities & Duties
Manage and qualify incoming leads via phone email and web forms including scheduling demos.
Provide realtime support through web chat and multichannel communication addressing lead and member inquiries.
Conduct outreach and manage collections including scheduling member reviews and onboarding calls.
Support new member onboarding including documentation confirmation emails and addressing common questions.
Maintain and utilize the CRM system (HubSpot) for data accuracy and sales team support.
Manage the member advocate inbox ensuring timely responses and accurate recordkeeping.
Analyze sales data and metrics to refine targeting strategies and contribute to member journey mapping.
Collaborate with marketing teams to align lead generation efforts and contribute to sales enablement materials.
Organize and participate in virtual events following up on leads generated from those events.
Propose process improvements based on feedback and data analysis.
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.
Job requirements
Education & Experience
Bachelors degree in business Marketing Communications or a related field preferred but not required.
13 years of experience in a sales development customer service or related role
Experience with CRM systems preferably HubSpot
Demonstrated success in lead generation and qualification
Strong understanding of sales processes and methodologies
Excellent verbal and written communication skills
Experience with social selling and multichannel outreach strategies is a plus
Familiarity with the dental industry is beneficial but not required
Proven ability to meet or exceed sales targets and KPIs
Travel
Travel is nominal for this position and may require attending the annual Company Meeting and may include other industry events as needed.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands
This is a largely sedentary role; however some bending standing and lifting is necessary.
Position Type & Expected Hours of Work
This is a fulltime nonexempt position. Days and hours of work are Monday through Friday 8:30 a.m. to 5 p.m. Some flexibility in hours is allowed based on managements approval. An inoffice presence is required. Upon the completion of training and managements approval there may be flexibility to work remote up to 2 days per week or as business needs allow.
Company Benefits:
Medical 401(k) and Paid Time Off.
Job Compensation & Benefits
Through our competitive compensation and benefits program we seek to attract retain and motivate a highperforming and increasingly diverse Associate population. Our compensation and benefit structure is comprised of many factors including but not limited the size of our Firm our financial position the industry business objectives market salary information benchmark pay levels and practices against the respective peer group (to ensure equal pay for equal work with allowable pay differences based on factors not prohibited by law) and unique circumstances of the Firm that are subject to change.
Compensation
Minimum: $17/Hour Maximum: $21/Hour
All done!
Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Full-Time
