Junior Technical Support Analyst
Junior Technical Support Analyst
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Job Description
Description:
The Junior Technical Support Analyst will be responsible for providing exceptional technical support to customers and internal stakeholders. This includes advanced troubleshooting proactive system updates and direct interaction with customers via phone email and remote access. The role also involves afterhours emergency support on a rotational basis and periodic onsite client support for system installation and commissioning. After hours support is on a work from home basis and provides opportunities for overtime for a motivated candidate.
Education Training and Other Requirements:
- Undergraduate degree or technical diploma preferable
- Customer service training an asset
Experience:
- 2 years in a technologybased support role in a Windows (W10 W11 environment.
- Familiarity with lowvoltage systems or electronic locking technologies is an asset.
- Handson experience with the following:
- Microsoft 365 (Teams Outlook Office Suite)
- Salesforce CRM or equivalent CRM platforms
- Basic Linux operations (preferred).
- Proven ability to diagnose and resolve hardware/software issues remotely.
Skills/Competencies:
- Advanced troubleshooting and problemsolving abilities.
- Strong communication skills (verbal and written).
- Patience and professionalism in customer interactions.
- Strong organizational skills including time management and adaptability.
- Technical aptitude with the ability to learn complex systems quickly.
- Ability to work both independently and as part of a team.
Responsibilities:
- Deliver exceptional technical support to clients ensuring timely and efficient issue resolution.
- Maintain detailed records of all support interactions in the company CRM system.
- Acquire and apply expertlevel knowledge of Vigil and VingCard technologies.
- Provide afterhours emergency support as part of a rotating schedule (eligible for overtime).
- Support project managers and trainers with technical input and system setup as needed.
- Execute remote software upgrades and ensure smooth operation.
- Prepare and configure Vigil systems prior to client delivery.
- Conduct thorough troubleshooting of customer systems remotely or onsite.
- Participate in onsite commissioning and training of new installations.
- Operate and maintain testing and diagnostic equipment.
- Contribute to quality assurance initiatives to enhance customer satisfaction and product reliability.
- Provide feedback to improve customer satisfaction and business processes.
- Uphold professionalism and technical expertise in all workrelated activities.
- Travel possibly international for training and onsite customer visits (on occasion)
- Additional duties as assigned.
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Junior IC
Employment Type
Full Time
