Customer Service Specialist II On Call
Customer Service Specialist II On Call
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Job Description
Summary
Are you a dedicated Customer Service Professional Do you enjoy helping customers providing assistance and following through on their questions and needs If so we want to hear from you! We are currently hiring for the position of Customer Service Specialist II within the Roads Maintenance Sections 24/7 Front Desk. This is an oncall position perfect for students and retirees who are seeking flexible meaningful work where they can make a real difference in their community. This position involves dialog with the customer to obtain needed information clarify what is desired and/or determine how service can best be rendered. Successful applicants will be able to demonstrate a strong commitment to customer service and desire to solve problems and will be able to maintain composure and focus in a busy and sometimes hectic work environment.
Our commitment to Equity Racial and Social Justice
The Department of Local Services is deeply dedicated to fosteringEquity Racial and Social Justice in every aspect of our work. Our commitment to True North values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose. Our pledge is to cultivate embrace and celebrate the distinct experiences viewpoints and perspectives of our people partners and the communities we serve. Through this work we dismantle systemic barriers address inequities and actively confront prejudices and biases. We acknowledge this journey is ongoing and we remain steadfast in our efforts to create a positive impact for our employees and communities alike.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles that exemplify shared values behaviors and practices to all aspects of the work.
- Respond to routine and emergency phone calls determine the nature of the callers concerns the geographic location and accurately input information into a computer and/or refer the caller to the appropriate agency in a courteous manner.
- Notifyfield staff of problems via radio telephone and/or email.
- Monitor radio frequency and respond to broadcasts from field personnel and answer phone callssimultaneously.
- Determine the validity correctness and completeness of information received and complete properdocumentation.
- Maintainand/or retrieve information searches through files records maps and computer files.
- Perform dataentry file documents send and receive email access County websites.
- Perform other duties as assigned.
Experience Qualifications Knowledge Skills
Minimum qualifications:
- Proven experience delivering exceptional customer service by interacting tactfully and courteously with the public.
- Strong decisionmaking abilities including making quick accurate decisions in highpressure situations obtaining critical information from callers and prioritizing emergencies effectively.
- Demonstrated experience responding to emergencies and/or stressful and difficult calls.
- Excellent oral and written communication skills to convey information clearly and accurately.
- Experience in the use of computers and Microsoft applications to include but not limited to MS Word Excel and the Internet.
- Ability to work independently and under limited supervision.
- Skilled in prioritizing and managing assignments under tight deadlines and changing priorities.
- Willingness and ability to apply King Countys core values around inclusion equity and social justice as a team member and representative of King County to internal and external customers.
DESIRED QUALIFICATIONS:
- Knowledge of Road Maintenance Terminology
- Knowledge of King County geographic area
- Experience working in a Public Works environment
NECESSARY REQUIREMENTS:
- Ability to report to work during inclement weather
Supplemental Information
INTERVIEW SCHEDULE:
Those applicants who pass initial screening will be invited to participate in a 15minute phone interview the week of 05/19/25.
If you are selected to move forward after the phone interview you will be invited for a 40minute virtual/inperson interview the week of 05/26/25.
WHO MAY APPLY:
This recruitment is open to all qualified applicants and may be used to fill current and or/future shortterm temporary positions over the next six months.
APPLICATION PROCESS:
A full and complete King County application is required. You may also provide a resume and cover letter summarizing how you meet the experience qualifications knowledge and skills for the position.
WORK SCHEDULE:
Temporary oncall position Can work any day of the week and shift as needed
This position is NonExempt from the provisions of the Fair Labor Standard Act and is eligible for overtime pay with prior supervisor approval.
EMERGENCY DESIGNATION STATUS:
MissionCritical Employees: Those employees who provide maintain and reestablish essential county functions as described in agency Continuity of Operations plans. Unless otherwise directed by the County Executive department director or agency head all employees regardless of designation are expected to report to work or request leave during an emergency or inclement weather. For more detailed information please visitHR PolicyCounty Operations During Emergency Situationsand theKingCounty GuidelinesforWorkforceManagementinanEmergency. Unless otherwise directed by the County Executive department director or agency head all employees regardless of designation are expected to report to work or request leave during an emergency or inclement weather. For more detailed information please visitHR PolicyCounty Operations During Emergency Situationsand theKing County Guidelines for Workforce Management in an Emergency.
To learn more about theRoad Services Division Permitting or Directors Office please visit our websites at:
Road Services Division:
named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.Guided by ourTrue North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
For more information about this recruitment please contact:
Marwan Alqaysi
HR Analyst
Required Experience:
Unclear Seniority
Employment Type
Part-Time
