drjobs Server Management - Operations Service Senior Specialist - ECS Technical Operations 412951

Server Management - Operations Service Senior Specialist - ECS Technical Operations 412951

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1 Vacancy
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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

Summary

SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the daytoday operations.

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

  • Ensuring Day to Day quality service delivery
  • Defining and tracking various service KPI and SLAs
  • Deescalating the running escalations
  • Working towards automating various day to day operational tasks
  • Planning setup implementation and operation of SAP technologies achieving ambitious SLA
  • MIS reporting
  • Handling the OnCall duty and weekend support
  • Able to coordinate and orchestrate the work between the teams.
  • Strong collaboration with other units within and outside Enterprise Cloud Service units

Required skills

  • 8 year work experience in server and Linux administration
  • 3 years experience in service delivery in global teams
  • Familiar with ITIL concepts of Service Management Incident Management and Root Cause Analysis
  • Working experience in Hyperscalers: Azure or AWS or GCP
  • Strong knowledge in Container / Docker concept
  • Managing of multiple activities requiring cross team coordination
  • Management of partner support via KPI tracking

Nice to have

  • Certified in at least one Hyperscalers solution: Azure AWS or GCP
  • ITIL Certification
  • Project management experience
  • Able to communicate successfully at different levels of the organization.

ABOUT THE TEAM

  • Current team size of 30 people
  • Global team spread across India Germany and Mexico
  • Diverse and different level of expertise in the team
  • Combination of Technical and Operational delivery experts

#SAPECSCareers

#ITT3

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412951 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.


Required Experience:

Senior IC

Employment Type

Full-Time

About Company

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