FB Sales Executive-Conrad Bengaluru

What are we looking for

A Food & Beverage Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

College or related degree.

Minimum 1 year of experience in a related field.

Proficient in English to meet business needs.

Familiar with the operation and application of the hotels computer / data processing system.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Food & Beverage Sales Executive handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility under the general guidance and supervision of the Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty creating awareness and build restaurants reputation in the local market.

What will I be doing

As the Food & Beverage Sales Executive you will be responsible for performing the following tasks to the highest standards:

Implement all sales action plans related to the respective market with supervision under the F&B Manager.

Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.

Maximize F&B revenue through each upselling opportunity whenever possible.

Promote the hotel as often as possible through entertaining conducting site inspections and presentations of the hotel etc.

Pay visits to former existing and potential clients in view ofentering intocontracts with them especially commercial accounts.

Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.

Meet and accompany any top key accounts VIP guests upon arrival to ensure satisfaction.

Provide aftersales serviceand in particular ensurethat all guests complaints are taken seriously and discussed with the respective departments if necessary.

Keep well informed on the operations of all outlets especially in key departments.

Keep a record on former existing potential F&B guests and make a profile of them by using the guest database tool.

Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.

Approach guests in each F&B outlet and executive loungeon a daily basis specifically targeting certain guests.

Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.

Obtain and familiarize with all market information by using the competitor awareness tool especially for key F&B competitors production and related promotions reporting to the F&B Manager in a timely manner.

Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls fax and written communications.

Record all daily sales calls.

Submit production reports on your list of accountson a monthly basis.

Carry out any other reasonable duties and responsibilities as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.