Head of Strategy, Planning and Performance, Retail (Executive Manager level)

At ING we believe in the power of fresh thinking and diverse perspectives. Were committed to creating a banking experience thats simple empowering and humanand we know that starts with exceptional people. Thats why were looking for a strategic forward-thinking leader to help shape the future of retail banking in Australia.

Head of Strategy Planning and Performance Retailis more than a leadership roleits an opportunity to influence the direction of one of Australias most innovative banks. As a trusted advisor to the Head of Retail youll play a central role in defining and executing our strategic agenda driving transformation and ensuring operational excellence across the Retail division.

Youll lead the Business Management Office and work across all areas of the businessProduct Operations Technology Risk and Financeto align priorities accelerate delivery and ensure were always moving forward with purpose. Whether youre crafting board-level communications overseeing performance metrics or guiding cross-functional initiatives your work will directly impact how we serve our customers and grow our business.

What Youll Do

• Shape Strategy: Partner with the Head of Retail to define and deliver the strategic roadmap for INGs Retail division ensuring alignment with broader business goals.
• Drive Execution: Lead the coordination and execution of high-impact initiatives across multiple teams ensuring seamless delivery and measurable outcomes.
• Enable Performance: Oversee business performance management including the development of dashboards KPIs and insights to support data-driven decision-making.
• Lead Governance: Manage executive communications including board papers leadership presentations and the facilitation of key governance forums.
• Support Financial Stewardship: Collaborate with Finance to manage budgets forecasts and resource prioritisation ensuring cost-efficiency and value creation.
• Inspire Teams: Foster a high-performance culture by coaching team members promoting collaboration and driving engagement across the Retail division.

What Were Looking For

• A strategic leader with10 years experiencein business management strategy or transformation ideally within a large complex organisation.
• Deep expertise inretail banking with a strong grasp of customer experience digital innovation and regulatory environments.
• Proven ability toinfluence at the executive level navigate ambiguity and lead cross-functional teams in a matrixed environment.
• Strong commercial acumen and analytical skills with the ability to turn insights into action and drive measurable results.
• Exceptional communication and stakeholder engagement skills with experience preparing board-level materials and facilitating executive forums.
• A collaborative adaptable mindset with a passion forcoaching others building high-performing teams and fostering a culture of continuous improvement.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. And because we want you to shine let us know if you need any adjustments to the recruitment process by emailing .

Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFi XPRT Survey February 2021 - July 2021 (n 31903) when compared to customers of 20 other banks operating in Australia.

Need more
Rachel Yuen

Applications close Tuesday 1 July 2025

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