Patient Advocate Intern

Are you excited about a new and exciting opportunity Do you have a passion for working with families and individuals in need of healthcare housing and community support services Are you interested in working for a missiondriven and innovative organization Well look no further! At Community of Hope we envision Washington DC where everyone is healthy housed and hopeful. If you are ready to make a positive difference in the community this position is for you!

Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.

Our Approach and Values:

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Patient Advocate Intern is accountable directly to the Lead Patient Navigator.

Salary The rate of pay for this position is $18.00 per hour and is determined by the candidates education qualifications and experience. Indeed provides its own estimated salary calculator and is not affiliated with COHs range.

Highlighted Duties and Responsibilities:

• Works across departments and with outside entities including insurance companies and pharmacies to eliminate or reduce barriers to healthcare.
• Coordinates and facilitates patient access to needed services and medications with a primary focus on medication refills and prior authorizations.
• Assists with health centers prescription refill line including processing requests troubleshooting coverage issues and notifying patients when prescriptions are ready for pickup.
• Works closely with medical providers to submit prior authorizations and discuss availability of alternative medications.
• Provides timely and culturally competent patient advocate interventions based on needs identified in primary care appointments or ad hoc communications with patients or other members of the care team.
• Documents all patient interactions and billable services in eCW or other systems per policies and protocols. Patient Advocate activities must be documented at a minimum the same day they are performed.
• Facilitates patient empowerment and engagement by promoting educated independent patient choice on all aspects of care and service delivery.
• Coordinates with Outreach and Enrollment staff to ensure that patients receive assistance with enrolling in health insurance when needed. Coordinates with Patient Navigator team to ensure patients get connected to other resources including durable medical equipment and food assistance.
• Transitions work to new patient advocates on key job processes under the supervision of the Lead Patient Navigator.
• Completes other duties as assigned.*

• High School Diploma or Equivalent required. Some college with healthrelated coursework or equivalent experience preferred
• Experience working in healthcare preferred.
• Strong organizational skills and attention to detail required.
• Ability to provide telephonic services over extended periods of time.
• Commitment to work with underserved populations and ability to work in nonprofit environments.
• Demonstrated ability to function effectively in a team.
• Ability to work with computers including electronic health records
• Ability to work full time hours on site during internship period..
• Ability to work from other COH locations and travel between COH sites required.
• Proof of required vaccinations is required. This includes but may not be limited to Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason subject to applicable law.
• In relation to remote work versus onsite expectations this position is classified as the following: Onsite: A majority or all of the position is required to work onsite. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH we prioritize the following wellbeing and worklife balancecentered benefits:

• Remote work opportunities are available for many but not all of our roles promoting a culture of worklife balance
• 8hour workdays which include a paid lunch
• 11.5 paid company holidays 1 personal floating holiday paid vacation and sick leave based on the average number of hours per week and work schedule
• Vacation and sick leave accrual based on biweekly work schedule
• Annual performancebased raises up to 5 of your annual pay
• Loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing wellbeing activities culture compact activities and training and traumainformed care initiatives and training
• Life insurance shortterm disability and longterm disability insurance
• 403(b) Retirement Plan
• And much more!

About Us:

Community of Hope is a missiondriven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only freestanding birth center in DC. In 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone:. Community of Hope is an equal opportunity employer.