Bilingual Healthcare Customer Service Representative
Bilingual Healthcare Customer Service Representative
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USD 38480 - 43680
1 Vacancy
Job Description
Job description
- Status: FullTime
- Regular/Temporary: Regular
- Hours: 40
- Shift: MF 8:00am 5:00pm MST (slight variations based on client needs)
- Location:Remote or In Office opportunities. For local Colorado residents mandatory 1 day inoffice orientation at the Denver/Aurora Office.
- Training: 3 weeks (paid)
- Starting Pay Range: $38480 $43680 plus monthly bonus opportunities ranging$80$360
About the Company
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity passion and respect. Holding these values are the foundation of how we approach our clients success. If our values align with you join our team and play a unique and important role in our mission to change healthcare for the better.
What makes REL different
Family owned business where you become part of the family not just a number
Over 20 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Award winning workplace: 2022 Top 10 Best Places to Work in Collections Earned #10 spot in the Country!
Competitive pay and incentive program
We promote from within! Grow your career with Revenue Enterprises
Work from home opportunity with modified inoffice work options available for those who like the office setting
Job Summary
Would you like to help patients and their families to better understand their medical bills and provide them with options to resolve them Are you looking for a career with a solid company with stable hours and great benefits where the customer service you provide and your contribution is valued Are you seeking options to work from home or work in an office We would like to talk to you! We are looking for caring and talented Healthcare Customer Service Representatives to make a longterm home in our organization. In this important role you will work as an extended business office representatives on behalf of our clients where you will work with patients and their families to explain their medical bills answer any questions they may have and negotiate affordable payment terms.
What youll do:
- Use your passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and settlements and taking payments by phone
- Using empathy and fantastic listening verbal and written communication skills to help patients and their families understand their bill
- Using your computer proficiency organization and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
- Supporting your fellow team members with consistent attendance excellent work ethic and caring team focus
- Continuously improving with supportive coaching / feedback from your manager and team leads and ongoing training via lunch and learn sessions
Job requirements
- Must be a Colorado Wyoming or Montanaresident
- Demonstrated history of retention
- Experience in customer service and/or healthcare preferred
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook Word and Excel)
- Bilingual English/Spanish skills
Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race color creed religion ancestry citizenship status age sex marital status sexual orientation national origin disability or handicap veteran status or any other characteristic protected by applicable federal state or local laws.
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
