Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the job
As a Technical Support Engineer you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on timely investigation and resolution of highly complex and technical issues in collaboration with the engineering and product teams while ensuring the best customer experience.
What youll do
- Provide expert technical support to our internal operational teams specifically addressing AP/Procurement/Expenses related issues.
- Play a pivotal role in upholding customer trust by consistently working alongside our internal operations teams to address a diverse range of complex use cases until resolution.
- Take charge of technical escalations acting as the primary liaison for all relevant teams.
- Thoroughly investigate and troubleshoot complex issues including sync issues failures and errors.
- Conduct indepth analysis of system logs to pinpoint the root causes of issues.
- Engage in close collaboration with crossfunctional teams including Engineering Product and Operations to efficiently resolve customer problems.
- Help craft root cause analysis documents and find proactive solutions to stop issues from reoccurring
- Maintain internal documentation and actively engage in knowledgesharing with fellow team members
- Ability to comprehend complex workflows and collaborate effectively with the R&D department
What youll need
- Your background includes:
- 3 years experience in a Technical Support or Product Support role preferably in FinTech Saas company Financial Management Accounts Payables Expenses or Procurement area.
- Proven experience with databases and highlevel SQL queries (SSMS MongoDB).
- Proven track record of successfully managing complex technical issues.
- Experience with API clients such as PostMan Advantage.
- Your skills include:
- Excellent troubleshooting problemsolving and analytical capabilities
- Excellent written and verbal communication skills
- Familiarity with API (SOAP and REST) reading XML and JSON files Advantage
- Multitasking selflearning highly motivated and a team player
Unique aspects of this role
- Schedule:
- Normal workweek business hours within geographic location and time zone
- Requires flexibility to coordinate schedules across time zones with internal teams and external customers and contacts.
#LIAA1
#LIhybrid
Interested in learning more about us
Tipalti is the only company handling both global partner payments and accounts payable workflows for highvelocity companies across the entire financial operations cycle: onboarding and managing global suppliers instituting procurement controls streamlining invoice processing and approvals executing payments around the world and reconciling payables data across a multisubsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational compliance and financial controls. Through Tipalti our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes highvelocity businesses such as Amazon Twitch GoDaddy Roku and ZipRecruiter. We work hard for our 98 customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice Tipalti
Employment Type
Full Time
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved