Auto Repair Services Consultant
Auto Repair Services Consultant
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
We are seeking a detailoriented and customerfocused Repair Services Consultant to join our clients call center team. In this role you will be the first point of contact for customers in need of automotive repair support. Your technical knowledge excellent communication skills and ability to manage multiple service requests will be key to providing a seamless customer experience.
Compensation
- $22.00 $26.00/hr.
- Comprehensive health dental and vision insurance.
- Paid training and development programs
- Generous paid time off and holidays
- Career Advancement to leadership roles
- Friendly and supportive work environment with opportunities for growth.
Requirements
- Automotive repair knowledge or experience working in a servicerelated position required
- Previous experience in a call center or customer service role a plus
- Excellent verbal and written communication skills
- Strong problemsolving and organizational abilities
- Ability to multitask and stay calm under pressure
Responsibilities
- Respond to inbound calls from customers regarding vehicle service and repair needs
- Guide customers through repair processes timelines and next steps
- Coordinate with service shops mechanics and vendors to ensure timely repair scheduling and status updates
- Educate customers on coverage repair options and service expectations
- Document all interactions in internal systems accurately and thoroughly
- Assist with followup communication including estimates authorizations and service completions
- Collaborate with internal teams to resolve customer concerns or escalations
- Maintain a high level of professionalism and empathy in a highvolume call center environment
#LIMW1
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Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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