Technical Support Specialist
Technical Support Specialist
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Job Description
About the role:
You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat. Your work will be fastpaced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative working together with other support representatives in multiple support locations to serve our customers.
Experience in a technical support role proven customerfacing skills and strong communication skills are a must. You should be comfortable handling complex technical issues and working in a fastpaced phone support environment.
This is a remote position open to candidates residing in Canada except in the Toronto Vancouver Calgary Edmonton and Montreal metro areas. This position requires the ability to work flexible hours nights and weekends.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in realworld impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
- Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a highcalibre team that will encourage you to do your best.
In this role you will:
- Respond to inbound customer requests for assistance through live channels (phone and chat)
- Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
- SelfManage personal workload in an effective and efficient manner
- Utilize available knowledge tools and resources to resolve customer issues
- Clearly and concisely documenting communications with Customers
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Bachelors degree or higher in a technical discipline such as computer science or engineering
- 13 years of experience in a technical product support role
- Technical knowhow youre comfortable interfacing with engineers translating complex technical concepts into everyday language and working with SaaS system
- Interest and ability to work in a fastgrowing environment with changing responsibilities
- Technical expertise in cloud applications mobile computing and hardware device troubleshooting
- Strong written and verbal English and French communication skills Spanish is a plus
- Able to work flexible hours nights and weekends a plus
An ideal candidate also has:
- General knowledge about Electrical circuits GPS and telematics
Required Experience:
Unclear Seniority
Employment Type
Full Time
