Customer Support Specialist - Energy Efficiency Programs
Customer Support Specialist - Energy Efficiency Programs
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Job Description
Location: Remote in Massachusetts
CET is looking for a Customer Support Specialist (internally called a Program Consultant) for our energy efficiency programs. In this exciting entrylevel role you will provide expertise planning and assistance to customers who want to reduce costs and improve environmental performance. As a Customer Support Specialist you excel at communication establishing excellent rapport with customers clients business owners vendors and coworkers on the phone over email and in meetings.
The ideal candidate has familiarity with energy efficiency programs and/or experience with incomebased programs for homeowners and renters. The role works both independently and in collaboration with other Customer Support Specialists and Program Managers to complete deliverables drive existing programs and onboard new programs.
In this rewarding opportunity in the field of energy efficiency you will:
- Provide energy efficiency program information and facilitate property owners through program offerings.
- Schedule site visits and answer hotlines.
- Coordinate and support virtual and inperson events including logistics attendee registration etc.
- Enter project data accurately into appropriate platforms to track customer interactions and project progress.
- Generate regular client reports and compile metrics and progress towards program deliverables.
- Act as a liaison with vendors partners customers and other stakeholders.
- Suggest improvements to functional and program processes and collaborate on developing new processes.
- Potentially provide coaching and guidance to the team for quality assurance on deliverables.
- Potentially contribute to training for new staff on the team.
- Collaborate externally with customers and internally with program stakeholders to progress projects forward.
Youre a great fit for this position if you have:
- An enthusiasm for CETs mission.
- A college degree and at least 12 years of customer service experience and written communications experience or 12 years of customer service (phone email).
- 12 years of work experience in nonprofit environmental/sustainability and/or energy efficiency preferred.
- Fluency in Spanish highly preferred.
- Extensive experience using Microsoft Office products and Salesforce.
- Excellent written and verbal communication skills with the ability to work with both technical and nontechnical partners.
- Accuracy and attention to detail are required.
- Strong organizational and time management skills with the ability to work independently and with minimal supervision.
- An ability to work with multiple programs and deliverables in a collaborative environment.
- Experience with energy efficiency incentive programs a Weatherization Assistance Program or other incomebased programs preferred.
- Remote employees must have highspeed internet access and a working location free from distractions and interference during business hours.
A little more about us:
For all our work we bring together a diverse team of environmental specialists building scientists engineers sales operations and communications specialists to implement costeffective and lasting solutions. Were a handson actionoriented organizationevery day someone on our team is:
- Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
- Keeping used building materials out of the landfill;
- Helping businesses implement wasted food diversion programs;
- Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
- Designing outreach materials that help make green make sense for our target audience.
We are committed to racial justice and inclusion and we are looking for someone who can contribute to the diversity of the CET team by bringing their insights and life experience to support our work in historically underserved communities and our success mitigating climate change. Bilingual EnglishSpanish candidates are strongly encouraged to apply. Your role is to:
- Participate in required and elective training and development opportunities.
- Use cultural competency in your interactions with customers and coworkers to foster inclusion and support diverse identities.
CET is able to hire people who reside in these states: CO CT DE FL GA MA NJ MN MT NC NH NY RI VT. If you do not live in one of these states we will not be able to consider your application.
CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis. If you are an individual with a disability needing reasonable accommodation or assistance at any time during the application process please contact us at Please do not email us your resume. To be considered for the position you must apply following the link in this posting.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
