Technical Analyst Salesforce

Craftsman Technology Group is an employeeowned firm that supports missiondriven organizations. Our work spans community and economic development community health arts and historical institutions and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.

• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff our communities and the world.

We are seeking a Technical Analyst (TA) to join our Managed Services team who will bring these same values and passion to help nonprofit organizations. A TA is a fulltime salaried intermediatelevel position.

Job Summary:

In this role you will work closely with Client Success Managers (CSM) across a portfolio of nonprofit clients and their Salesforce orgs and integrated apps. You will assist in defining interpreting and executing nearterm requirements; address real time production issues as they arise and identify possible future enhancements. You will bring your skills at balancing workload asking the right questions to get to the heart of a request and ability to deploy expert solutions nimbly. In this position you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients solutions.

Job Responsibilities:

• Understand clients needs as communicated by the Client Success Manager and client themselves

• Assess technical functional and process requirements

• Analyze business process needs and provide recommendations for improvement

• Monitor client ticket queues and work to resolve issues promptly

• Provide concise status updates on tickets

• Configure Salesforcebased tools and technology per requirements

• Conduct testing and track issues and their resolution

• Create business process documentation and contribute to the Craftsman knowledge base

• Communicate clearly and professionally in verbal and written situations

Required Qualifications:

• Salesforce Certified Administrator credential

• 3 years experience in Salesforce Administration technology services and/or business analysis

• Experience in the nonprofit or community development sector

• Experience with creating and troubleshooting Salesforce Flow

• Familiarity with 35 common 3rd party Salesforce applications for nonprofits e.g. FormAssembly Click & Pledge Nintex DocGen

• Demonstrable ease leading internal and clientfacing meetings

• Commitment to continuous learning technology skills nonprofit practices and the nonprofit sector

• Clientfacing skills

• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrable experience in technology project deployment

Salary:

• $72500 $87500

Job Location:

• Boston MA (hybrid) or virtual (contiguous US)

Benefits:

• Companysupported medical dental vision

• Companyprovided short and longterm disability

• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)

• Employee ownership (engaged 6 months or 1000 hours after hire date)

• 4 weeks accrued paidtimeoff (PTO) per year

• 10 paid company holidays and 2 paid floating holidays (individuals choice) per year

• CTGs commitment to professional development and advancement

• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1B sponsorship is not available.

• Our headquarters is in Boston MA with a strong virtual culture of staff located throughout the contiguousUnited are unable to hire candidates living outside the United States.

• Direct applicants only; no recruiters.