Associate Commercial Banking Transformation and Applications
Associate Commercial Banking Transformation and Applications
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
The Associate Commercial Banking Transformation and Applications will support maintenance of Commercial Banking Business Technology applications. The suite of applications are used by the Line of Business for several purposes including for customer relationship management (CRM) managing pipeline and activities monitoring of credit compliance among others. The applications collect and store information for business analysis and decisionmaking. The role will provide support across project or initiative lifecycle such as project planning leading stakeholder sessions gathering business requirements and use cases other project support activities.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 23 days per week onsite while other days will be remote.
How Youll Succeed
1 Work closely with the CB business and technology team to provide ongoing support for the Commercial Bank CRM / Salesforce applications. Responsibilities would also include:
- Supporting and monitoring shared mailboxes for Salesforce related questions
- Support the documentation of workflows including detailed activities controls and relevant documentation
- Keep application materials uptodate including Job Aids and supporting process documentation
- Provide recommendations for improvement including process reengineering and aligning activities with bestfit areas
2 Collaboration with vendors and CIBC Technology to implement application changes for the Salesforce application
- Support application development and testing by assisting Technology teams with interpreting business requirements and resolving discrepancies
- Plan and execute Business Acceptance Testing including the creation of testing plans scenarios and acceptance criteria
- Review testing results and make go/nogo recommendations for production changes
3 Maintain and review application user access controls and process.
4 Support Project Management activities for Commercial Banking Application initiatives as assigned
- Develop manage and control schedules by updating escalating concerns/risks as appropriate
- Manage meetings agendas and minutes
- Prepare and vet PowerPoint Excel and other documents as required
5 Support application development and testing by assisting Technology teams with interpreting business requirements and resolving discrepancies
6 Plan and execute Business Acceptance Testing including the creation of testing plans scenarios and acceptance criteria
7 Review testing results and make go/nogo recommendations for production changes
8 Perform data analyses to support recommendations or investigate application issues
Who You Are
- You have experience with Salesforce Financial Services Cloud (FSC) / CRM platform (preferred) and experience providing business support for the CRM platform.
- You have working knowledge of Commercial Bankings products and services structure and operations
- You have strong interpersonal skills and teaming skills to interact with groups and individuals at various levels.
- You have strong relationship management skills. You have the ability to establish and build healthy working relationships and partnerships with clients vendors and peers.
- You have advanced proficiency in Microsoft Office tools such as PowerPoint Excel and Word
- You have strong process design and improvement skills. You have a strong understanding of process design methodologies to develop efficient processes and identify opportunities to streamline existing flows.
- You are a problem solver. You have knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems.
- You have good project management skills including project plan development budgeting and scheduling.
- You are selfmotivated with the ability to operate independently.
- You have strong communication and presentation skills to prepare material and deliver user training.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 10th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Business Effectiveness Client Service Communication DetailOriented Human Resources (HR) Process Improvements Relationship Management TeamworkRequired Experience:
IC
Employment Type
Full-Time
