ProcurementOperations Success Associate

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device as a service. We power millions of subscriptions worldwide for organizations. We do this by our valuesdriven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.

About You

We are seeking a detailoriented and proactive Procurement / Operations Success Associate to manage purchasing activities vendor coordination order fulfillment and internal platform updates. This role is integral to ensuring timely and accurate deliveries for our customers troubleshooting order issues placing orders maintaining inventory and order accuracy. The ideal candidate thrives in a fastpaced environment excels at crossfunctional communication and has a strong analytical mindset; working to ensure on time and enhance overall efficiency and performance.

The role involves processing orders through emails and/or online portals shipped to end users or warehouses maintaining and ensuring that all processes meet service level objectives (SLOs). Additionally you will be responsible for managing key tools like Retool JIRA Slack as well as contributing to process improvement and becoming a subject matter expert (SME) in each category.

What youll do and how youll have an impact

• Manage all aspects of daily order processing to vendors: this includes preparing and sending the information to our partners troubleshooting issues following up on orders lead times and updating internal systems.
• Reconciliation of exceptions: swiftly address any issues working collaboratively with internal and external teams to resolve. Some examples include: communicating End Of Life(EOL) to team with potential alternatives monitoring intransit exceptions and taking action to mitigate delivery delays.
• SLO/Metrics management: ensure that all orders adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately.
• Tool management: Utilize JIRA Slack and Retool for daily operations.
• Team: Participate in team huddles war room and ad hoc meetings coming prepared to report out and contribute regularly to the conversation.
• Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization.
• Subject Matter Expert (SME): Become the subject matter expert (SME) for your function.

What were looking for

• Bachelors degree in Supply Chain Operations Business or related field (preferred).
• 3 years of experience in operations procurement supply chain management or a related field.
• Strong experience in procurement placing orders managing lead times and maintaining up to date information.
• Experience working with Vendors OEMs Distributors Resellers partners
• Proficiency in JIRA Slack and Retool a plus
• IT procurement experience a plus
• Strong communication skills and the ability to manage crossfunctional communication clearly and with expediency.
• Detailoriented with a focus on process efficiency and problemsolving.
• Ability to manage multiple tasks and meet deadlines.
• Strong analytical and troubleshooting skills.
• Ability to work in a fastpaced evolving environment.

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:

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