Technical Support Enterprise Accounts
Technical Support Enterprise Accounts
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Job Description
Here at Appian our core values of Respect Work to Impact Ambition and Constructive Dissent & Resolution define who we are. In short this means we constantly seek to understand the best for our customers we go beyond completion in our work we strive for excellence with intensity and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian youll be part of a passionate team thats dedicated to accomplishing hard things.
Here at Appian were passionate about technology. We love making it and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values crossfunctional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work and in doing so we develop the Appian platform to be simple so our customers can thrive.
The Appian Solution Engineering team provides technical expertise to our customers around the globe touching every layer of the Appian platform. From data analysis to creative problem solving our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.
We are looking for a Premier Solution Engineer with superb customer management skills and demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team focusing on the platform support experience for their assigned customers.
To be successful in this role you will need:
Experience in a software customer service role. Exceptional communication customer service and presentation skills
Strong technical aptitude
Excellent problem solving skills and talent for identifying creative solutions
Basic knowledge of IaaS (egs.: Amazon Web Services (AWS) Google Compute Engine Microsoft Azure)
Basic knowledge of Web and Application Servers (egs.: Tomcat Apache IIS)
Programming / Scripting knowledge (egs.: Java JavaScript BASH)
Knowledge of RDBMS platforms (egs.: MySQL Oracle SQL Server MariaDB)
Network troubleshooting (TCP/IP Wireshark VPN)
Systems administration (e.g. Linux Windows)
Basic qualifications:
Bachelors degree in Computer Science Engineering Information Technology or similar work experience
Some of the tools and resources we will equip you with include:
Well immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
Appian offers a wide variety of growth and development opportunities such as: our inhouse Appian MBA program for new managers Appian University which is a full library of over 3000 LinkedIn Learning and Udemy courses Presentation Skills training and tuition reimbursement for those seeking to further their education.
Tools and Resources
- Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through departmentspecific training. Continuous learning is a central focus at Appian with dedicated mentorship and the FirstFriend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employeeled affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.
About Appian
Appian is a software company that automates business processes. The Appian AIPowered Process Platform includes everything you need to design automate and optimize even the most complex processes from start to finish. The worlds most innovative organizations trust Appian to improve their workflows unify data and optimize operationsresulting in better growth and superior customer experiences. For more information visit . Nasdaq: APPN
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Employment Type
Full Time
