drjobs Spec Customer Sales I

Spec Customer Sales I

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1 Vacancy
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Job Location drjobs

Denver, CO - USA

Monthly Salary drjobs

$ 18 - 20

Vacancy

1 Vacancy

Job Description

POSITION: Specialist Customer Sales Level I

COMPENSATION: COMPENSATION: Pursuant to Colorado regulations if this job is performed in Colorado the salary range is $18$20/hr plus bonus potential. Eligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement parental leave and housing allowances or gifts.

REPORTS TO: Manager Centralized Services

SUMMARY:

As a Customer Sales Specialist (CSS1 you will join Cardinals internal Centralized Services team to provide advanced leasing support to our student conventional and affordable communities. Your primary responsibilities will include responding to or sending inbound/ outbound phone email and SMS inquiries from prospective residents and guiding applicants and guarantors to a completed application and lease.

This role will be a part of Cardinal Groups new centralized services team and can be performed remotely or at our HQ office in Denver CO. Although your role is remote and reports to the Manager Centralized Services you will work closely with the onsite leasing team members at contracted communities to provide consistent expectationexceeding customer service to our prospective future residents.

ESSENTIAL RESPONSIBILITIES (Including but not limited to):

Operates in Cardinal Groups contact center platform and industryleading property management systems to assist prospective new residents with their apartment search across our portfolio of student conventional and affordable communities.

Effectively communicate community features and benefits to potential customers.

Qualify leads and identify customer needs to tailor sales presentations.

Handle customer inquiries and resolve issues professionally and efficiently.

Meet and exceed daily weekly and monthly sales targets.

Accurately record customer information and sales data in our CRM system.

Collaborate with onsite teams and the Portfolio Sales and Marketing Manager ensuring communities achieve their leasing objectives efficiently and accurately.

Partner with onsite team members to learn each assigned communitys selling points common objections and brand identity utilizing this knowledge to become a subject matter expert.

Adopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scale.

Manage inbound phone text and email communication with a focus on driving urgency and building the value of assets to customers increasing the likelihood of a scheduled tour and lease conversion.

Deploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers increasing the likelihood of a scheduled tour and lease conversion.

Discover opportunities to crosssell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their search.

Produce and administer accurate reports on leasing performance at assigned communities highlighting the impact of specialists and AI tools.

Consistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholders.

Identify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assets.

Research and prepare reports memos letters and other documents using word processing spreadsheet database or presentation software as directed by the department manager. Use these items to host biweekly status performance calls for assigned teams and communities.

Adhere to legal and audit requirements for federal state and local fair housing regulations regarding the prospect and application process.

Display Cardinal Groups dedication to professionalism and service while building genuine connections in interactions with future residents.

Completes CardinalU and other internal skillbuilding training as required including completion and continuous of the Cardinal Way of Leasing.

PREFERRED QUALIFICATIONS:

12 years of customer service and sales experience.

12 years of property management experience preferred.

High School Diploma or equivalent required.

Demonstrated ability to master evolving technological resources including AI tools.

Elite communication and interpersonal skills.

Servicefocused while creating memorable experiences internally and externally.

Focus on delivering a warm friendly and helpful experience for all prospective members.

Knowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferred.

Moderate/Highlevel understanding of Microsoft and Google Office Suite.

Available to work evenings and weekends.

Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside apartment buildings and all areas of the property including amenities and have frequent exposure to outside elements where temperature weather odors and landscape may be unpleasant and hazardous. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job the employee is regularly required to use hands to finger type handle or feel and talk or hear. The employee must regularly stand walk reach with hands and arms and climb stoop or squat. The employee is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. They must be able to work inside and outside in all weather conditions including rain snow heat hail wind and sleet. The employee must be able to push pull lift carry or maneuver office products and supplies of up to twenty 20 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Routine local travel may be required to attend training classes client visits or other situations necessary to accomplish some or all of the daily responsibilities of this position. Overnight travel is required to attend company functions training property visits and other situations necessary to accomplish special projects that may be assigned occasionally.

The above job description is not intended to be an allinclusive list of the positions duties and standards. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Employment Type

Full-Time

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