IT Desktop Support
IT Desktop Support
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Salary Not Disclosed
1 Vacancy
Job Description
Department: Research & Development
Location: Alpharetta Georgia
Reports to: Principal DevOps Engineer
Key Responsibilities:
Onboard new employees including set up of user accounts laptop setup and MFA enrollment
Manage office infrastructure including VOIP phone system meeting room hardware and networking equipment
Resolve employee issues related to companyprovided hardware software and shared infrastructure
Patch software and firmware on shared equipment and maintain a log of pending and completed updates
Create employee quick reference guides for company information systems
Manage the schedule of pending license and support renewals
Participant in yearly compliance audits with thirdparty assessors
Experience Required:
Experience installing and supporting desktop/laptop hardware and operating systems including Windows 11 Windows Server and Mac OS
Experience creating user accounts in Windows Active Directory and Office 365
Experience using infrastructure services including Active Directory Group Policy and working knowledge of IPbased networking
Experience managing Office 365 products including Outlook Word Excel and SharePoint
Experience with PowerShell to automate tasks
Experience with TrendMicro or similar antivirus products
Education/Professional Qualifications:
Bachelors degree preferred or equivalent work experience
Interpersonal Skills:
Capable of resolving escalated issues and requiring coordination with other departments
Strong written and verbal communication skills
Analytic skills
Collaboration skills
Timemanagement skills and the ability to establish reasonable and attainable deadlines for resolution
Exhibits alignment with Kahuas Core Values of Teamwork Customer Focus Continuous Improvement Performance and WorkLife Balance
At Kahua we value a diverse inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at
Employment Type
Full Time
