Operations Support Associate Email Support
Operations Support Associate Email Support
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Salary Not Disclosed
1 Vacancy
Job Description
About the Job:
Are you a proactive problemsolver with strong analytical skills Do you enjoy collaborating in a dynamic fastpaced environment If so we want you on our Operations Support Team!
Why Join Us
Unlike traditional BPO roles this is a strategic operations position where youll ensure a seamless learning experience for professionals worldwide. Youll work closely with trainers managers and learning consultants from different countries solving realtime issues and improving global learning solutions.
What Youll Do:
- Offer the learner and trainers worldwide the best experience possible by providing support and being efficient in giving the solutions to concern or issues that arise on our learning portal.
- Troubleshoot diagnose and resolve requests and issues via email live chat and phone.
- Monitor lessons and internal tools 24/7.
- Be an expert and ensure a smooth communication with our internal clients.
- Support our learning consultants abroad during their offline hours or in case of emergency.
What We Are Looking For:
- One previous successful experience as a Customer/Technical Support
- Bachelors/College Degree in any field
- Internet savvy and proficient in MS Excel Google Sheets Google Docs and Open Office
- Processoriented and have keen attention to detail
- Impressive analytical and problem solving skills
- Outstanding communication skills both orally and written
- Open to work onsite and on graveyard shift in Eastwood Libis Quezon City
What We Offer:
- Standard Benefits: Medical & dental insurance paid vacation & sick leaves and public holidays.
- Flexible work shift with 2 hours flexible time
- Dynamic startuplike experience within the security of a fastgrowing 20year old Swissbased company.
- The opportunity to learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international vibrant working environment.
- Full onboarding and fast ramp mentoring program leading candidate to success.
- Worldclass learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
- Exciting teambuilding events.
Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide:
Employment Type
Full Time
