Lead Handler Specialist
Lead Handler Specialist
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Job Description
Were recruiting for a Lead Handler Specialist to join us.
This role is crucial in providing an excellent service to all customers referred to Direct Sales via email and telephone. You will ensure customer needs are met through effective outbound and inbound call handling arranging future appointments or handing off to Sales Consultants as appropriate. You will also create accurate customer records and provide MI report and feedback to internal and external partners
If you are passionate about customer service and have the skills to ensure customer needs are met effectively we would love to hear from you!
What youll be doing:
- Display excellent call handling skills; to listen build rapport acknowledge and deal effectively with all customer enquiries
- Ensure customers have sufficient information to enable them to understand when advice may be required and where appropriate ensure customers have access to suitably qualified advisers
- Display a good knowledge of all products and service offerings so that accurate information is always given to customers.
- Proactively work towards consistently achieving quality and call productivity targets always working with correct and uptodate processes and call structures
- Carry out administrative and MI duties for the department in line with agreed standards and objectives always ensuring that Business area functions efficiently
- Consumer Duty: Ensure customers receive appropriate clear and transparent information both verbal and written about relevant products with detailed explanations being given where appropriate to drive the right customer outcome
Qualifications :
Who were looking for:
- People who love helping people and challenge positively commit together and act decisively
- Strong communication and administration skills and a passion to support customers whatever their personal circumstances
- Confidence in using a desktop or laptop and experienced in using MS Office
- Ability to listen build rapport and deal effectively with customer enquiries
- Proactive approach to achieving quality and call productivity targets
- Ability to carry out administrative and MI duties efficiently
- Commitment to providing clear and transparent information to customers to drive the right outcomes
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including parttime termtime and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
