Performance Analyst WFM
Performance Analyst WFM
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Job Description
- KPI Reporting: Collect analyze and present key performance metrics to track organizational progress ensuring alignment with strategic goals.
- Absence and Lateness Analysis: Monitor employee attendance patterns identify trends and address underlying issues to minimize productivity losses.
- Schedule Adherence Analysis: Ensure employees stick to assigned schedules optimizing workforce efficiency and meeting workload demands.
- Max Billable Reporting: Analyze resource utilization and maximize billable hours to enhance revenue generation and workforce capacity.
- Compliance Oversight: Ensure adherence to company policies labor laws and best practices across HR operations.
Qualifications :
Previous experience in workforce management or a related field is preferred.
Proficiency in using WFM software and scheduling tools (Preferably Calabrio).
Strong skills in using Google Sheets and Microsoft Excel for data management and reporting.
Strong organizational skills with a keen eye for detail.
Excellent verbal and written communication abilities which includes presentation skills.
Ability to think critically and resolve scheduling conflicts.
Collaborative mindset with the ability to work effectively with diverse teams.
Strong time management skills with the ability to handle multiple tasks simultaneously.
Proficient in English language.
Additional Information :
Excellent problemsolving skills and attention to detail.
Ability to work independently and in a team environment.
Strong problemsolving skills and attention to detail.
Ability to manage multiple tasks and meet deadlines in a fastpaced environment.
Familiarity with business intelligence tools i.e. (Power BI Tableau).
Stake holder management experience
Google Forms experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
