IT Technician
IT Technician
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Job Description
Primary Function of Position:
The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations Infrastructure Security and Network departments. The scope support includes all computers printers cell phones telecom (VOIP) audio visual servers network equipment operating systems network access websites email third party software used to support business functions and various internal corporate supported business applications.
Roles & Responsibilities:
- Respond to requests for IT assistance directly from corporate and mfg users and escalate the complex issues to Tier II or Tier III support.
- Be willing to work flexible hours on occasions when necessary.
- Document and maintain processes best practices knowledge base and training materials.
- Participate in various assigned projects as needed.
- Ensure company and departmental goals as defined by management are met completely and on time.
- Communicate with IT management to provide timely reporting of issues status and resolutions.
- Support Business Application Network Security Infrastructure Windows and Facilities teams to facilitate issue resolution and project completion.
- Install software troubleshoot issues.
- Conduct regular inventory counts to ensure accuracy and compliance with processes.
- Must be able to work independently and selfdirected as well as within a team following directions and have the ability to prioritize the IT related issues.
Qualifications :
Skills Experience Education & Training:
- Highschool degree or equivalent work experience is required.
- At least 2 years experience supporting a Windows operating system computing environment.
- Strong knowledge of Microsoft desktop operating systems.
- Working knowledge of Active Directory services and various business applications desired.
- Experience working in a shipping or manufacturing environment is a plus
- Working knowledge with SAP ServiceNow Agile FedEx Ship Manager OKTA SAM or other vendor similar applications are a plus.
- Weekend and nonbusiness hours support required as needed.
- Relevant certifications such as various MCITP CompTIA and ITIL are desired
- Must have strong customer service skills organizational skills and excellent communication skills both verbal and written.
- Should be flexible and able to complete projects outside normal daily duties as needed
- English basic level
Additional Information :
Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados y prohibimos cualquier tipo de discriminacin y acoso independientemente de su raza sexo condicin de embarazo orientacin sexual identidad de gnero origen nacional color edad religin condicin de veterano protegido o de discapacidad informacin gentica o cualquier otra condicin protegida por las leyes federales estatales o locales aplicables.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
