Customer Care Representative
Customer Care Representative
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Job Description
As an Artist Support Specialist you will work directly with TuneCore artists to help them distribute their music online answer their questions and resolve any issues they have about their service. In this role you will primarily support our growing India market :
Answer customer emails DMs and phone calls to help artists distribute their music and to use other TuneCore services
Resolve issues and questions customers have about TuneCore products and services
Work within TuneCores administrative system to update and correct account issues; cancel account content as needed
Product account management
Provide reporting on customer and product issues
Work with a team on special projects as needed
Report technical and communication issues in order to better service TuneCore artists
Perform other duties as assigned by management
Qualifications :
- Fluent in English and proficient in any 2 of the following languages: Hindi Punjabi Gujarati Marathi Tamil Telugu Kannada
- At least one year of experience working in an office and/or customer service
- Strong communications skills: written verbal and interpersonal
- Working knowledge of Microsoft Office Suite
- Manage time effectively and prioritize workload
- Ability to work well independently and as part of a team
- A basic understanding of the digital music industry is a plus
- Experience with Zendesk is a plus
Additional Information :
Benefits @Believe:
#Flexibility Just punch in leaves not intime and out time
#Office perks a game of foosball table tennis to bat the afternoon lacklustre free event pass for exclusive and limited shows music subscription etc
#Wellbeing Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture
#Transperancy engaged in secondary activity just disclose it to us
#Sustainability You can be a part of CSR program represent yourself as a #shaper and contribute to a better future.
Disclaimer:
Believe strongly promotes equal treatment regardless of race ethnicity nationality gender sexual orientation socioeconomic status age marital or civil partner status pregnancy or maternity physical abilities religious beliefs political beliefs or other ideologies.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
