Community Experience Representative
Community Experience Representative
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Job Description
Community Experience Representative are responsible for providing outstanding customer service helping to ensure the safety and wellbeing of all members and guests and facilitating a warm and friendly community experience throughout the entire JCC.
Essential functions include but are not limited to the following:
- Meet and greet members their guests and visitors and program participants and families as they arrive
- Support the smooth operations of all welcome desk functions
- Manage guest inquiries and escalate them to supervisor(s) and/or other teams as necessary
- Participate in all required trainings
- Assist members with purchases of retail goods and/or services
- Keep the Welcome Desk clean orderly and wellstocked with retail goods and promotional materials
- Assist with updating reference materials such as safety guidelines and required logs and ledgers
- Support programs and the crossselling of programs whenever possible
- Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
- Adhere to the Code of Conduct
- Additional duties as may be assigned by the supervisor
Education and Experience:
- A minimum of a high school diploma or an equivalent combination of education and experience
- A strong customer service and sales orientation
Additional Qualifications:
- Covid Vaccinated
- A team player with the ability and willingness to take management direction and to interact with others in a friendly engaging and professional manner
- A strong track record of consistently providing excellence in service and quality of work
- Proficiency in using technology and/or office skills as could be required on the job
- Experience working in highperforming collaborative and constructive teams
- Current CPR AED and First Aid certification is a plus
- Personal attributes of integrity and professionalism as well as a commitment to and passion for customer service and the JCCs mission.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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