Room Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional and customerfocused Room Service Manager to join our team in Madinah Saudi Arabia. The ideal candidate will oversee all aspects of our room service operations ensuring exceptional dining experiences for our guests while maintaining efficiency and profitability.
- Lead and manage the room service team including hiring training and scheduling staff
- Oversee daily room service operations ensuring prompt and accurate order fulfillment
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Create and update room service menus considering guest preferences and local cuisine
- Manage inventory place orders and control costs to meet budgetary goals
- Ensure compliance with food safety regulations and maintain high standards of cleanliness
- Handle guest complaints and resolve issues promptly and professionally
- Collaborate with other hotel departments to provide seamless service
- Analyze performance metrics and prepare regular reports for upper management
- Stay informed about industry trends and implement innovative room service concepts
Qualifications :
- Previous supervisory or management experience in hospitality
- Strong leadership and team management skills
- Excellent customer service skills and a guestcentric mindset
- Proficiency in hotel management software and pointofsale systems
- Solid knowledge of menu planning food service and inventory management
- Experience in budgeting and financial reporting
- Advanced problemsolving and conflict resolution abilities
- Fluency in English and Arabic
- Food safety certification
- Knowledge of Saudi Arabian cuisine and cultural norms
- Understanding of Islamic dietary laws and halal food preparation
- Ability to work flexible hours including evenings weekends and holidays
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
Additional Information :
Your team and working environment:
Sofitel Shahd AlMadinah boasts a landmark location in the center of Madinah a short walk from the northern entrance of the AlMasjid anNabawi. The property features 469 keys including the most luxurious suite in Madinah two and threebedroom suites three dining outlets an executive lounge two meeting rooms and a fitness center with a gym stand out as a beacon of modern luxury and French savoirfaire blending the brands unique sense of joie de vivre with the very best of the local.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
