Enterprise Engagement Manager
Enterprise Engagement Manager
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Job Description
Trusted empowers the healthcare workforce with technologyfirst solutions to optimize the clinical workforce. By combining our AIpowered staffing platform with dynamic labor marketplaces we help leading employers automate the matching and fulfillment of clinical staffdriving down labor costs and reducing administrative burden. Our mission to help people everywhere get care has support from top institutional investors such as Craft Ventures Felicis Ventures Stepstone and Founder Collective as well as healthcare innovators like Texas Medical Center Mercy Health Intermountain Ventures and Town Hall Ventures.
What were looking for
Were looking for a handson strategic and technically fluent Engagement Manager to lead the successful launch and adoption of our Works On Demand platform with new health system clients. In this role youll own implementation endtoendguiding clients from pilot through enterprisewide expansionwhile ensuring strong adoption and measurable impact. This isnt a traditional account management role; were looking for someone whos just as comfortable navigating product configurations and data as they are building trust with client stakeholders. If you thrive in a fastpaced lean environment and love rolling up your sleeves to drive results we want to hear from you.
The ideal candidate brings technical fluency and thrives in clientfacing problemsolving environments. Youve worked closely with product or engineering teams beforewhether as an analyst implementation lead or product ownerand you know how to speak the language of workflows edge cases and adoption challenges. Healthcare experience is a strong plus as youll work directly with operational and clinical leaders at some of the nations most innovative health systems.
Your responsibilities
- Solution Design and Implementation: Design and validate endtoend workflows in close partnership with both clients and internal teams. Ensure the Works platform is embedded into client operational processes in a way that delivers immediate value. Youll lead the of pilot launches managing all the moving parts across teams and ensure a smooth path to enterprisewide expansion.
- Client Delivery and : Act as the primary point of contact for health system stakeholders throughout implementation and postlaunch scaling. Serve as a strategic partner to clients while also getting into the weeds to troubleshoot issues. Youll work crossfunctionally with product engineering and support to ensure client needs are met and the experience is frictionless.
- Change Management and Stakeholder Engagement: Support client stakeholders in adopting new workflows and technology. Youll identify and engage key stakeholders help navigate resistance or ambiguity and ensure the right training alignment and communication plans are in place to drive adoption and longterm success.
- Metrics Tracking and Business Reviews: Monitor client performance against key success metrics and flag risks early. Lead business reviews with client teams translating usage and outcome data into clear insights actionable next steps and client conversion.
Who you are
- Youre outcomeoriented and take ownershipyou dont just flag problems you help solve them.
- Youre technically fluent youre comfortable digging into workflows data technical challenges and collaborating with product and engineering teams.
- You are a strong communicator who can go deep with technical teams and distill clearly for clients as well as adapt your style based on your audience.
- You thrive in ambiguity stay calm under pressure and move fast when needed.
- You have a deep sense of accountability and show up with empathy urgency and clarity.
You have
- 6 years of experience working with enterprise software products or in complex operational environments in a clientfacing capacitysuch as implementation customer success product ownership or consultingwith a proven ability to drive adoption solve operational challenges and deliver measurable outcomes. Experience implementing solutions for health systems or clinical operations is strongly preferred.
- A track record of clear effective communicationyouve successfully led crossfunctional discussions aligned technical and nontechnical stakeholders and translated complex concepts into actionable strategies.
- Demonstrated analytical strengthyouve used data to identify trends inform decisions and shape client strategy with examples of how your insights led to meaningful impact.
- Experience thriving in fastpaced highgrowth environmentsyou take initiative without waiting for permission lead through ambiguity and have successfully navigated complex stakeholder dynamics across both frontline users and executive teams.
- A bachelors degree or equivalent experience in a relevant field.
We offer
- Paid vacation & sick time paid family leave and flexible work hours
- Employerpaid health insurance vision and dental
- Employerpaid life insurance
- Mindfulness and fitness reimbursement
- Monthly cell phone reimbursement
- Employersponsored 401k
- Variable Compensation
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency and any compensation questions will be addressed early in our recruitment process.
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individuals race color sex gender identity or expression religion age national origin citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation military or veteran status or any other basis protected by federal state or local you cannot submit your application due to a disability please email ; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusteds privacy policy here.
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Required Experience:
Manager
Employment Type
Full Time
