Customer Success Manager
Customer Success Manager
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Job Description
Company: Management Events
Role: Customer Success Manager (Dutch Market)
Location: Amsterdam
Language: Dutch English
WFH policy:Office role
Industry: B2B Events
Product: Highend invitationonly networking events
Size and functions of local team: 2 CSMs are leaving 3 new CSMs to be hired!
Role description:
CSM for Dutch market within the Amsterdambased unit of Management Events. Manages client portfolio where companies invest 50K200K annually. Role supports onboarding engagement and retention through highvalue events.
Strong alignment with sales for renewals cross and upsell identification
Eventsfocused with responsibility for coaching clients on preparation and participation
Revenue contribution via indirect upsell; direct selling handled by Sales Managers
Portfolio management proactive client support and stakeholder engagement central to role
Unique about the company:
Newly integrated commercial model where CSMs report within sales a strategic pilot aimed at enhancing collaboration and retention
Opportunity to shape evolving CSM function within the largest EU business unit
Team led by a sales & CSM team manager promoting crossfunctional alignment
CSMs are primary contacts for highvalue B2B clients not support roles
Growth perspective:
Strategic involvement in evolving the CSM function across European operations
Career development from CSM to account management possible
Entry point for commercially minded juniors into B2B tech and event industries
Must haves:
Character over experience hire for ambition curiosity coachability and work ethic
Ability to handle ambiguity and adapt in a changing role
Strong communication in Dutch and English
Commercial mindset and service orientation
Nice to haves:
Previous experience in CSM account management or sales support
Background in hospitality or events
Affinity with lead generation or B2B events
Salary range & secondary benefits:
Base:per month
Bonuses:
1 on renewals
2 on sponsored event elements
Up to 1500 per quarter in performance bonuses
Total potential:
3.5K4K/month for average performers
4K5.5K/month for top performers
No company car; potential for onboarding incentives discussed
Hiring process:
Urgent Onboarding in June to align with August SKO (strategic kickoff)
Intro via Ayrin
Interview with Ayrin
Interview with Gertjan (Manager)
Interview with Edward (Director)
Video: group is still active will add Gertjan as soon as the first profile is introduced.
Required Experience:
Manager
Employment Type
Full-Time
