Lead Engagement Advisor
Lead Engagement Advisor
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£ 27574 - 30455
1 Vacancy
Job Description
Lead Engagement Advisor
Peterborough
Permanent full time 37.5 hpw)
Salaryplus great benefits including Health Cash Plan
Home a place where you belong
Are you passionate about customer experience Join us as our Lead Engagement Advisor where you will play a key role as an ambassador for customer engagement shaping the engagement agenda for Home Group and beyond.
You will work closely with regional teams ensuring our customers are supported to meet their aspirations develop skills and come together with others
Typical day as Lead Engagement Advisor
- Working closely with customers to identify areas for involvement and scrutiny.
- Working closely with regional teams to support the delivery of regional plans.
- Maximise customer engagement across a named region and specific business areas.
- Youll use a variety of channels to offer opportunities to as many people as possible ensuring your approach considers the barriers to engagement and seeks to overcome them.
- Provide support and guidance to colleagues across the business to enable them to engage customers
- Youll be responsible for the administration associated with all relevant customer engagement activities and support customers with their associated admin.
Fancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UK!
You have
- Knowledge of social and supported housing and community issues.
- Relevant experience of working with customers to enhance their skills and confidence and to bring out their voice and views as well as knowledge of positive risk taking with customers to enhance their experiences.
- Youll also have brilliant communication skills including report writing and collating customer feedback.
- Youll have good skills with regards to project planning and partnership working.
Due to limits on our current certificates of sponsorship we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review
Our team
Looking for a job where you really belong Where you can be well you! Bring your uniqueness brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- Hybrid working with frequent overnight travel
- Able to use technology
- Youll need a Standard DBS check and we will pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you
- 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 days leave the potential to buy 5 days leave (subject to criteria) and time off for volunteering!
- Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.
- Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car with us.
- Generous pension scheme with life insurance of 3x salary
- Enjoy flexible pay with Wagestream allowing instant access to your earned wages whenever you need it along with tools to budget save and manage your financial wellbeing.
- Colleagues really matters to us thats why were the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- We Grow Our Own colleagues (not literally of course! when youre ready for the next step in your career you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Lead Engagement Advisor Job Description find out about us and for help to apply. Sometimes we close a job early so dont delay or you might miss out.
Finally do let us know if theres anything we can do to help you shine in our process by making reasonable adjustments at
Required Experience:
Unclear Seniority
Employment Type
Advisor
