Servicer Relationship and Performance Management Sr Director

Position Overview:

As a premier asset manager within the SF Portfolio and Servicing division this senior leadership role oversees a team of asset managers responsible for ensuring customer performance exceeds established goals and adheres to all compliance standards outlined in the servicing guide.

Our Impact:

Are you someone that has a broad knowledge of the mortgage servicing business from performing loans to default loan management Do you have strong leadership skills that will enable you to lead a team of servicing account directors as the excel at being premier asset managers at Freddie Mac Do you have a broad level of understanding of the value of servicing in the mortgage eco system Apply now to learn about our excellent benefits and why theres #moreatfreddiemac!

Your Impact:

As a Sr. Director on this team your areas of responsibility will closely align with these four areas:

Leadership

• Oversight of asset managers to ensure each servicer meets performance goals

• Create execute and monitor department goals

• Grow and develop your team of direct reports using core competencies and business objectives

• Maintain cross divisional partnerships to meet business objectives

• Actively participates in SRPM management reporting activities

Program Management

• Acts as the department liaison for all audits including FHFA.

• Works cross divisionally with other leaders to establish strategic goals that will enable us to mitigate credit losses and drive positive engagement with industry partners

• Represents department for internal and external speaking engagements.

• Provides thought leadership on behalf of SF leadership for portfolio management team (servicer ratings industry insights)

• Responsible for driving strategic engagements with CX team (servicer outreach and industry insights)

• Actively participates in planning discussions for servicing tool updates and redesign

• Create and lead servicing councils that will lead to more innovation of servicing programs and policies

Qualifications:

• Bachelors degree Preferred

• 15 Years experience in mortgage servicing and real estate finance industry

• Must have 8 years of supervising both midlevel managers and directors.

• Demonstrated ability to interact with executives and all levels of management (internally and externally)

• Must be proficient in commonly used software packages such as Excel Word and PowerPoint.

• Must have strong communications and presentation skills

• Knowledge of servicing systems and related technologies

• Must have a strong level of understanding identifying and controlling business risks

• Must have broad understanding of mortgage company operational structures

• 3050 travel will be

Keys to Success in this Role:

• Strong leadership skills

• Strong analytical skills

• Flexible and adaptable to changing priorities

• Ability to build and maintain strong partnerships

• Broad knowledge of secondary marketing

• Broad understanding of real estate finance and financing arrangements

Current Freddie Mac employees please apply through the internal career site.

Today Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart creative and dedicated team and youll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilancefirst approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Freddie Mac offers a comprehensive total rewards package to include competitive compensation and marketleading benefit programs. Information on these benefit programs is available on our Careers site.