Systems Engineer II AutomationAI
Systems Engineer II AutomationAI
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Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70 of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible awardwinning workplace.
PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse customerfocused team! As a Systems Engineer II you will be responsible for the development delivery and overall administration of PagerDuty AI & Automation platforms. This role is essential in ensuring our internal systems run smoothly and securely supporting the broader IT Operations & Security team. This is an exciting opportunity to leverage a deep knowledge of crossfunctional applications and processes and apply integrations to enable us to grow in a scalable efficient secure and automated way. That entails everything from newhire onboarding to patch/configuration best practices to connecting and automating a growing list of SaaS tools to better manage our growing automation and AI programs.. The ideal candidate will have a curious mindset and likes to solve complex technical problems.
KEY RESPONSIBILITIES
- Automation: Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees.
- Agentic/Generative AI: Administrate and iterate on our GenAI/AgenticAI programs. Look for areas of improvement to accelerate AI adoption throughout the company.
- Identity and Access Management: Work with other IT members to advance our IAM programs have solid understanding of authentication protocols and processes (SCIM/SAML/etc).
- Troubleshooting and Support: Provide technical support and troubleshooting for desktoprelated issues ensuring minimal downtime and disruption for employees.
- Collaboration: Work closely with other IT team members including network and security engineers to ensure seamless integration and operation of desktop environments.
- Documentation: Maintain comprehensive documentation of desktop configurations procedures and troubleshooting steps.
- User Training: Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software.
BASIC QUALIFICATIONS
- 5 years of experience in an IT support environment.
- 35 years of experience in a systems administration/engineering role with a focus on automation.
- Solid understanding of Agentic and Generative AI concepts and platforms.
- Experience working with IAM tools (Entra AzureAD Okta) and processes (account lifecycle permissions privileged account management).
- Experience working in a cloud environment (Azure GCP and/or AWS).
- Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support.
- Experience with Workato or similar automation tools (Zapier etc). Advanced Automation skills: Implementing more complex workflows and approval processes.
- Technical Skills:
- Proficiency in Windows and MacOS operating systems.
- Experience with configuration management tools (e.g. Intune JAMF).
- Strong scripting skills (e.g. PowerShell Bash Python).
- Familiarity with patch configuration and asset management solutions.
- Knowledge of basic networking concepts.
PREFERRED QUALIFICATIONS
- Leads efforts to troubleshoot and resolve more complex issues without supervision.
- Strong communication and interpersonal skills.
- Familiarity with the full IAM lifecycle from design and implementation to maintenance and optimization with a focus on delivering a highquality user experience.
- Ability to work independently and as part of a team.
- Ability to impact future product or technical/business strategy; ability to influence leadership in setting group objectives and direction.
- Anticipates broad industry changes and ensures PD is always ahead of the curve.
The base salary range for this position isCAD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tells us that colocated collaboration strengthens connections drives innovation and accelerates learning.
This role is expected to come into our Toronto office 1 day per week so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible environment. We also provide ample opportunities for connection like team offsites and volunteering events.
How we work
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Companywide hack weeks
Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70 of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behindthescenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the EVerify employment verification program.
Employment Type
Full Time
