Front Desk Agent MFBLA
Front Desk Agent MFBLA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your Day to Day:
Checkin/checkout hotel guests in a timely and professional manner; process all payments according to established procedures.
- Welcome guests in a friendly prompt and professional manner.
- Register guests issue room keys provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Upsell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges completing cashier and other reports preparing deposit and counting/securing assigned bank.
- Issue control and release guest safedeposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations revisions and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours concierge services special guest requests etc.
Requirements
High School diploma or equivalent plus oneyear front desk/guest service college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects products and computer equipment
- Use a keyboard to operate various property management and reservations systems etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving reasoning motivating and training abilities are often used.
- May be required to work nights weekends and/or holidays.
Required Experience:
Unclear Seniority
Employment Type
Full Time
