Payroll Integration Analyst
Payroll Integration Analyst
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Job Description
About Employee Navigator
Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nations leading insurance carriers payroll companies & insurance brokers. Over the last three years we have successfully raised over $100M in equity and debt financing and provided substantial liquidity to our shareholders and employees. With over 300 employees across six offices our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration employee onboarding and much more. Following our acquisition of Enrollease Inc. (known as Ease in the industry) Employee Navigator is now the leading benefits administration and HR platform in the US for insurance brokers serving more than 5000 brokers over 175000 companies and more than 12 million employees.
Weve been named one of the Washington Posts Top Workplaces six years running. Come join us and help us continue the tradition as well as start new ones!
About the Role
We are looking for a Payroll Integration Analyst to help customers integrate Employee Navigator with their preferred payroll system. The Payroll Integration Analyst is responsible for gathering feedback from customers and partners and recommending future changes to the product as we continue to enhance this new offering and expand its capabilities. The Analyst will also make sure our clients fall in love with Employee Navigator by providing quick and empathetic support and being the face of our business to a broad set of customers including insurance brokers HR and payroll companies.
Please note: This role is only open to Employee Navigator current employees.
Responsibilities
- Act as a main point of contact for brokers and HR to facilitate the payroll integration setup process from starttofinish.
- Assist brokers and HR with troubleshooting integration questions or issues that arrive via our support software Zendesk.
- Be a subject matter expert on our payroll product and the functionality of our partner APIs and software systems.
- Escalate tickets according to guidelines through Tier 2 Team Leads or our Operations Manager when necessary to ensure trending issues can be identified resolved and documented for the team.
- Support the aggregation ofpartner or ENissues from internalteamsand customers.
- Gather and organize broker and HR feedback on integration calls to provide clarity to our team on what customers are saying about our product or process and how it could be improved.
- Assist and escalate broker and HR issues with partners related to lack of communication software issues or partner API issues.
- Participate in biweekly team meetings to discuss trending items concerns or thoughts that the team should be aware of.
- Act as an ambassador for all integrated products
- Provide positive calm and replicable experiences for brokers and HR users
- Identify and encourage the use of other integrations across our product suite (Carrier data exchange COBRA)
Qualifications
- At least 2 years of experience in an EN Support role
- Has shown consistent progression on number of tickets solved in Support and ability to grasp varying interconnected parts of the EN software
- Strong internal and external communication abilities and interpersonal skills
- Comfort with a fastpaced everchanging environment and lots of ambiguity
- Expert knowledge of Microsoft Office Suite including advanced Excel concepts
- Are spy and not afraid to roll your sleeves up to get the job done
- Excellent verbal and written communication skills
- Are extremely organized and have a keen eye for detail
- Have a friendly disposition that puts people at ease
- Can operate autonomously with little supervision
Required Experience:
IC
Employment Type
Full Time
