Client Support Assistant 12 month FTC
Client Support Assistant 12 month FTC
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Location: Manchester or London UK
Division: Ticketmaster UK
Line Manager: Senior Client Account Manager
Contract Terms: 12 month contract fulltime. On a rota basis.
THE JOB
The Client Support Assistant (CSA) will offer administrative client relationship and operational support to the Client Account Management (CAM) teams across all genres in the London Glasgow and Manchester offices whilst promoting the highest standards of client service.
Ticketmaster UK Limited part of Live Nation Entertainment is the largest live entertainment company in the world consisting of five businesses: concert promotion and venue operations sponsorship ticketing solutions ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before during and after the show.
WHAT YOU WILL BE DOING
- To assist the CAM teams in satisfying retaining and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
- To support the CAM teams in effectively monitoring and controlling available ticket inventory with a view to maximising its retail potential
- To support the CAM teams on various platforms including HOST Platinum Tool Ingresso and Universe.
- To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
- To develop and maintain an indepth understanding of each clients business needs.
- To report all client service issues to the CAM teams whilst ensuring that a high standard of client care is maintained at all times.
- To react in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external).
- To develop and maintain effective teamwork within the Client Services departments across genres and between the various departments and premises of the Company to include but not limited to Client Development Client Marketing Event Programming Customer Service and Product Support teams to ensure that the business needs of the client are met.
- To assist the CAM teams to ensure that all info pages event related information is accurate up to date & accessible across all sales channels e.g. Call Centre and Internet prior to onsale and during the life cycle of each event.
- To attend event day box offices (venue based and green field sites) as directed by the Senior CAMs and Client Services Managers (CSMs).
- Offer support to clients in the printing and distribution of preprinted and careofboxoffice tickets.
- General ticket fulfilment problemsolving.
- To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior CAMs and CSMs
- To continuously seek ways in which to improve personal team and business performance
- To complete a daily checklist of required tasks as coordinated by CAMs and CSMs; including but not limited to markbacks reports barcode files and other tasks on the daily spreadsheet
- To assist with and contribute to the daytoday administration of the CAM team under the guidance of the Senior CAMs and CSMs
- To comply with all Company policies as directed by the Human Resources Manager to include but not limited to the Companys Health and Safety Policy
- To ensure that a clean tidy safe and secure working environment is maintained at all times
- To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
- To represent the Company as required at functions events and PR visits whilst ensuring that all businessrelated topics and agendas are communicated to relevant managers and Directors
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
- Ticketmaster systems experience preferable
- I.T. literate Windows Office Suite (Word Excel and Outlook)
- A proven understanding of the ticketing/entertainment industry
YOU (BEHAVIOURAL REQUIREMENTS)
- A highly motivated and conscientious individual
- Excellent communication interpersonal and customer care skills
- A proactive nature to include a flexible approach to hours of work and location of duties
- Ability to use selfinitiative as well as work within a team
- Excellent time management skills
- A calm patient and professional manner
- Confident telephone manner
- Confident in dealing with the general public face to face
- Good organisational skills with a high level of attention to detail
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.
Our work is guided by our values:
Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.
Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.
#TM
#LICG1
Required Experience:
Contract
Employment Type
Full-Time
