Reservations Supervisor Arabic Speaker II Hilton Salwa
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Job Description
What are we looking for
- Prior experience working in a Reservations environment is a strong advantage.
- A proven track record of delivering outstanding customer service.
- Professional telephone etiquette and strong interpersonal skills.
- Intermediate proficiency in computer skills including the use of standard office software and booking systems.
Key Attributes
- A positive attitude and a commitment to maintaining high standards of service.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications and Skills
- Language Skills: Preferably an Arabic speaker with excellent communication skills in both Arabic and English.
- System Knowledge: Familiarity with hotel property management systems (PMS) is essential.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Reservations Supervisor will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing
As a Reservation Supervisor you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Supervisor is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Supervisor will perform the following tasks to the highest standards:
- Support the daily operations of the Reservations Department ensuring smooth and efficient workflow.
- Handle all telephone and email inquiries promptly and professionally in line with company standards with a strong focus on accuracy and attention to detail.
- Identify potential clients generate sales leads and respond to sales opportunities to help maximize revenue.
- Prepare and send quotations and written confirmations to clients in a timely and accurate manner.
- Regularly monitor customer satisfaction addressing and resolving any issues to encourage repeat business.
- Assist in the training and development of team members ensuring they possess strong knowledge of hotel services and uphold high standards in guest relations customer service and sales techniques.
- Guarantee that all reservations are secured and that applicable noshow or late cancellation charges are correctly applied in accordance with reservation policies.
- Oversee the appearance standards and performance of the Reservations Team fostering a culture of teamwork and continuous improvement through regular training.
- Contribute to the recruitment management training and development of the Reservations team ensuring alignment with company goals and service standards.
- Support the daily operations of the Reservations Department ensuring smooth and efficient workflow.
Required Experience:
Manager
Employment Type
Full-Time
