Support Engineer
Support Engineer
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Job Description
This is a 100 fulltime position based in our spacious office in Toronto at YongeSheppard.
About PheedLoop
PheedLoop is a Torontobased software company that is revolutionizing the events and conferences industry. From building innovative software to modernize and automate events to virtual event technology to custom hardware our success has been thanks to our amazing engineering team. Located in Toronto PheedLoop is one of the worlds fastestgrowing event technology companies.
PheedLoop isnt like other startups out there. Were a bootstrapped company that has been profitable since day one. Were growing quickly but sustainably and are looking for new team members to support some of the most exciting developments to come. Were a small and closeknit team so beyond just technical knowhow were looking for someone with a proactive mindset and a collaborative spirit whos always ready to pitch in wherever needed.
Your Day to Day
- Collaborate with engineering support and operations teams to troubleshoot and resolve live issues quickly and effectively
- Investigate platform bugs performance hiccups and edge cases to support ongoing development efforts
- Assist with testing and deployment of new features across PheedLoops stack
- Provide technical support during critical onsite events when needed
- Monitor system performance and logs to identify potential issues before they become userfacing problems
- Help document technical procedures and troubleshoot steps for internal knowledge sharing
- Take ownership of recurring lowpriority technical tasks that help keep the engineering engine running smoothly
- Contribute to internal tools and automations that support our product and operations teams
Requirements
- 1 Year in experience in software development or technical support roles in fastpaced environments
- Exposure to fullstack development concepts (comfortable navigating both frontend and backend codebases)
- Familiarity with modern web technologies e.g. React Django REST APIs relational databases
- Comfortable with version control using Git and collaborative workflows (e.g. pull requests branching)
- Strong diagnostic and problemsolving skills you know how to dig in find root causes and suggest practical solutions
- Ability to stay calm and communicative when issues arise especially under timesensitive conditions
- Selfstarter attitude with a willingness to take on a mix of tasks even if theyre outside your comfort zone
- Excellent verbal and written communication skills
- Curiosity and eagerness to learn new technologies and tools on the fly
- Bachelors degree in Computer Science or a related field OR equivalent handson experience in a technical setting
Workplace Benefits
- Employee health care plan 100 coverage
- Awesome workplace snacks team outings books learning opportunities open workspace beautiful and large office
Who Were Looking For
Were looking for someone who thrives on solving problems is excited by the idea of being a goto resource for technical firefighting and support and wants to be an essential part of keeping things running smoothly at a fastgrowing company. Youll be relied on not just for your technical chops but for your mindset adaptability collaboration and a drive to continuously improve are key. If youre someone who likes variety in your day gets satisfaction from being the person who can just figure it out and wants to be deeply embedded in a productfocused team wed love to hear from you.
Employment Type
Full-Time
