Benefits And Eligibility Manager
Benefits And Eligibility Manager
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
BENEFITS AND ELIGIBILITY MANAGER
Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Address: 6010 North 57th Drive
Glendale Arizona 85301
Salary: $ 27.1409 /hourly
Grade: 22
Closing Date: April 29 2025
Would you like to be apart of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager with the Glendale Field Office. This position is responsible for managing and overseeing the daytoday operations of a Field office that determines eligibility for Nutrition Assistance (NA) Cash Assistance (CA) Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on the established Federal and State rules regulations policies and procedures. To learn more about DES please visit or click on the link here to view Our DES video. Come Join the DES Team!
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential duties and responsibilities include but are not limited to:
Training coaching counseling mentoring approves leave and training request accommodates alternate work schedules (after receiving approval from the region office) evaluates work performance and performs other management functions to ensure the office meets Federal and State requirements in the issuance of benefits for the NA CA and MA programs.
Reviews productivity levels and productions schedules to meet changing priorities of the local office in order to assist customers. Reviews and monitor quality of work performed accuracy rate timeliness and quality.
Confers with Benefits and Eligibility Manager Senior and other Benefits and Eligibility Managers to develop and implement local office procedures to ensure compliance with federal and state laws recommends regional changes and workflow changes for consideration.
Completes performance evaluations elevates employee misconduct concerns occasionally acts as a witness to issuance of disciplinary actions.
Attends and participates in work groups involving region and field office process improvements attends management/departmental meetings and communications updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.
Reviews and responds to incoming correspondence from internal/external customers writes detailed reports relating to local office activities works with the Benefits and Eligibility Manager Senior to develop and implement program/office goals and objectives; Interprets program policies and procedures based on established Federal and State rules and regulations including the IGA.
Knowledge in:
Process improvement and Arizona Management System (AMS).
Federal and State laws statutes regulations policies and procedures pertaining to public assistance programs.
Computer programs/systems utilized by Family Assistance Administration (FAA) for eligibility determinations such as Arizona Technical Eligibility Computer System (AZTECS) OnBase etc.
Google tool application such as Gmail Google Docs Google Sheets etc.
Considerable knowledge of communication conflict resolution mediation and collaboration techniques.
Leadership and team building methodologies.
Skills In:
Excellent written and oral communication skills to convey a wide variety of information.
Project planning organization management and communication.
Managing workflow based on rapid changing customer volume.
Managing and balancing a variety of management and administrative functions.
Independent problem solving analyzing and decisionmaking skills for complex issues related to the field office.
Implementing and monitoring performance measures established by the Division.
Customer service interviewing listening negotiation monitoring evaluation and supervision.
Abilities to:
Operational needs establish priorities and analyze complex issues and implement established operational procedures.
Manage supervisors/employees with diverse skills educational and cultural backgrounds.
Work independently while functioning as an integral part of the Regions management structure.
Model integrity confidentiality dependability and quality customer service as well as the ability to mentor and instill these values in others.
Manage conflict and resolve problems at the field office level.
Communicate vision and direction lead by example promote continuous learning and develop staff skills.
Read understand and implement department and administrative policies and procedures.
Plan analyze and coordinate activities establish priorities for local office staff propose office procedures coach counsel mentor and lead in a fastpaced environment.
The ideal candidate for this position will have:
One year of leadership management/supervisor experience in a field office setting or social service agency.
At least two years of Division of Benefits and Medical Eligibility Family Assistance Administration eligibility determination experience.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Dursula Colter ator at .
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Manager
Employment Type
Full-Time
