Patient Engagement Retention Specialist
Patient Engagement Retention Specialist
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Job Description
Description
See if you are our next:
SURGICAL COUNSELOR Vancouver
Working for LASIK MD (a partner of Vision Group) is to help improve peoples eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team where ourGreat Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
The wage range for this role is $19.17 21.78/hr.
A look at your benefits
- You are eligible to receive abonus.
- You have apermanent fulltime position3240hrs/week).
- You benefit from afree LASIK surgery3 weeks of vacation3 sick days 1 floater&1 wellness day.
- You benefit fromgroup insurancetelemedicine&RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canadas Best Managed Companies.
Your tasks at a glance
- You explain the preoperative consent forms and paperwork clearly and accurately while ensuring excellent customer service.
- You respond to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure.
- You explain the postoperative care steps and schedule accurately to the patient.
- You update the scheduling and patient file software after every appointment.
- You file charts and complete administrative tasks such as dayend and monthend reports as needed.
- You carry out any other tasks requested by the management team.
- You will be crosstrained as aClinical Assistant(once the initial training is completed).
A clear view of your assets
- You have experience as a receptionist medical secretary or administrative assistant AND/OR excellent customer service skills.
- You are comfortable with computers technology and Microsoft 365 (knowledge of EMR systems is an asset).
- You especially thrive in a fastpaced dynamic environment and when you work as part of a team.
- You demonstrate a strong customer focus and good emotional intelligence.
- You stand out for your organizational and collaborative skills as well as your ability to work with minimal supervision.
- You have excellent communication skills in English.
- Your experience in an eyecare environment is an asset.
- You are comfortable traveling to other clinics for work (expenses covered by Vision Group).
- Schedule: You have flexible work availability MondayFriday as well as Saturday on a rotating basis.
From our point of view
Whatever your profile we are above all looking for someone beyond the CV since you can benefit from inhouse training. Only your motivation and your desire to learn are part of our selection criteria.
#VG2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
